Bus Mgmt Specialist

TD; Mississauga; On-site; CAD 92,000 - 137,000; Full time

Job summary

TD in Mississauga, Ontario, is seeking an analytical leader for data-driven Performance Analytics within Canadian Personal Banking Operations. You will shape performance strategy, deliver insights across financial, operational, and customer data, and influence cross-functional teams to drive improvements.

The role emphasizes creating scorecards and dashboards, owning space, and delivering fast, precise analyses to help TD evolve its customer-centric banking operations.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field (Master's degree preferred).
• Lead the implementation of initiatives in support of overall business/function strategy.
• Proven experience in data analysis, performance measurement, or related roles.
• Strong analytical and problem-solving skills.
• Good understanding of Lean & Six Sigma.
• Excellent communication and presentation and storytelling abilities based on data.

Responsibilities

• Data Analysis: Collect, process, and analyze data related to the organization's performance, including financial, operational, and customer data.
• Performance Optimization: Collaborate with cross-functional teams to develop strategies and recommendations for improving performance and efficiency.
• Performance Metrics: Define and monitor KPIs across departments and processes.
• Visualization: Prepare performance insights and adoption dashboards for management and stakeholders.
• Trend Analysis: Monitor industry trends and benchmarks to identify opportunities and threats.
• Continuous Improvement: Stay updated with the latest analytics techniques and tools.

Skills

Data analysis

Performance measurement

Data visualization

Cross-functional collaboration

Communication

Problem solving

Lean & Six Sigma

Education

Bachelor's degree in Business/Finance/Economics

Master's degree preferred

Tools

Excel

SQL

Tableau

Power BI

Job description

Work Location:

Mississauga, Ontario, Canada

Hours

37.5

Line Of Business

Business Management, Strategy & Support

Pay Details

$91,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The Operations team is part of the Chief Operating Office, Canadian Personal Banking, that enhance and enriches how we support our customers by delivering specialized and advisory customer and partner support. The Canadian Personal Banking Operations team is comprised of Lending, Credit Practice Management, Fulfillment, Banking Operations, Estates Services, and Production Support.

Are you a big picture thinker? Fantastic! This is exactly the kind of thinking CPB Operations needs when it comes to our business intelligence support and analytics. In this role, we need you to take a holistic, high-level approach to performance strategy and initiatives across Banking Operations.

As data's role in providing extraordinary products and services to our customers grows, we'll look to the valued expertise you'll provide in this role, to develop, adopt and evolve the best in class customer centric scorecards and culture of performance within Banking Operations.

Does this sound like you? You're a natural leader, and can lead major initiatives and projects, joining business owners and partners to determine business needs and recommend solutions. Moreover, you have a talent for looking at a collection of data and drawing rare insights. In this role, we'll need you to include those insights and commentary within the existing performance insights packages you deliver. Finally, you'll fit in well if you like to own your space and execute with speed and precision, relishing all challenges as opportunities to dig in, collaborate and take TD into the future of banking.

Key Responsibilities

• Data Analysis: Collect, process, and analyze data related to the organization's performance, including financial, operational, and customer data. Utilize various analytical tools and methodologies to extract meaningful insights from data sets.
• Performance Optimization: Collaborate with cross-functional teams to develop strategies and recommendations for improving performance and efficiency. Assist in the implementation of process improvements and performance optimization initiatives.
• Performance Metrics: Define and monitor on key performance indicators (KPIs) across different departments and processes. Identify deviations from targets and collaborate with relevant teams to address performance gaps.
• Visualization: Prepare performance insights and adoption dashboards for management and stakeholders. Communicate findings and insights effectively through data visualization and presentations.
• Trend Analysis: Monitor industry trends and competitive benchmarks to identify opportunities and threats and build strategic performance evolution framework to improve performance.
• Continuous Improvement: Stay updated with the latest analytical techniques and tools to enhance the quality of performance ecosystem framework and strategic analysis.

Qualifications

• Understand key business drivers, definitions, and metrics in order to interpret findings, take action and provide relevant direction via Performance Eco System framework
• Bachelor's degree in Business, Finance, Economics, or a related field (Master's degree preferred).
• Lead the implementation of initiatives in support of overall business/function strategy.
• Proven experience in data analysis, performance measurement, or related roles.
• Strong analytical and problem-solving skills.
• Good understanding of Lean & Six Sigma.
• Excellent communication and presentation and storytelling abilities based on data.
• Attention to detail and ability to work independently as well as in a team.
• Knowledge of industry-specific performance metrics and benchmarks is a plus.
• Proficiency in data analysis tools such as Microsoft Excel, SQL, Tableau, Power BI and industry standard data visualization tools.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet