Building Automation System & Network Support Specialist

BGIS; Markham; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a highly skilled BAS & Network Support Specialist in Markham, Canada. This role requires expertise in desktop and server environments along with a strong understanding of network infrastructure, including BAS systems. The ideal candidate will manage and troubleshoot network hardware, and provide third-level technical support. Exceptional communication and analytical skills are essential for collaborating with field technicians and vendor support.

Qualifications

• Proven experience with desktop support for Windows environments.
• Strong understanding of IP networking and troubleshooting.
• Hands-on experience with network appliances.

Responsibilities

• Provide desktop support for Windows environments.
• Manage and troubleshoot Linux servers.
• Diagnose and resolve IP network issues.
• Maintain and configure routers and firewalls.
• Support BAS networks and troubleshoot accordingly.

Skills

Windows desktop environments

Linux server environments

IP networking

Cisco Meraki

BAS systems knowledge

Microsoft Excel

Analytical skills

Communication skills

Tools

Cisco Meraki

Cradlepoint

Niagara 4 Supervisor

Microsoft Office

Job description

Summary

We are seeking a highly skilled and motivated BAS & Network Support Specialist to join our team. This role is ideal for someone with a strong background in desktop and server environments, network infrastructure, and building automation systems (BAS). You will play a key role in supporting field technicians, maintaining network hardware, and ensuring seamless connectivity across various platforms.

Responsibilities

• Provide desktop support for Windows environments (Windows 7 through 11).
• Manage and troubleshoot Linux servers, primarily Ubuntu LTS.
• Diagnose and resolve IP network issues, including ISP routers, switches, and security appliances.
• Maintain and configure routers and firewalls, including Cisco Meraki and Cradlepoint devices.
• Support various internet connection types: Cellular, DSL, Cable, Fiber, and Fixed Wireless.
• Troubleshoot BAS networks, including Niagara 4 and similar controllers.
• Utilize Niagara 4 Supervisor and Workbench for system management (experience preferred).
• Conduct technical product research and provide recommendations.
• Support and maintain BAS protocols such as BACnet/IP and MTSP (knowledge preferred).
• Work with cloud and virtualization platforms such as Azure, AWS, and virtual desktops/servers.
• Use remote access tools (RDP, SSH, web portals) to manage systems.
• Perform data analysis and reporting using Microsoft Excel and other Office tools.
• Provide third-level technical support to field technicians and liaise with vendor support.

Qualifications

• Proven experience with Windows desktop and Linux server environments.
• Strong understanding of IP networking and troubleshooting.
• Hands-on experience with Cisco Meraki, Cradlepoint, and other network appliances.
• Familiarity with BAS systems, especially Niagara 4.
• Knowledge of BACnet/IP and MTSP is an asset.
• Experience with cloud platforms (Azure, AWS) and virtualization tools.
• Proficiency in Microsoft Excel and Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication skills for working with technicians and support desks.