Broker Operations Specialist

Aviva; Vancouver; Hybrid; CAD 65,000 - 122,000; Full time

Job summary

An established industry player is seeking a Broker Operation Specialist to enhance operational efficiency and service execution across a diverse broker panel. This role is pivotal in driving profitable growth strategies while ensuring effective communication and collaboration with brokers. You will lead performance monitoring, execute strategic initiatives, and support underwriting audits, all while fostering strong relationships within the business. Join a dynamic team that values professional development and offers a hybrid work model, competitive rewards, and a commitment to diversity and inclusion.

Benefits

Annual Bonus Eligibility

Retirement Savings Plan

Health Benefits

Personal Wellness Programs

Competitive Vacation Package

Career Development Opportunities

Corporate Wellness Programs

Qualifications

• Business experience in the P&C industry or similar.
• Track record of delivering results individually and through teams.

Responsibilities

• Manage internal and external broker demand through Salesforce.
• Coordinate broker performance management across a group of brokers.

Skills

Verbal & Written Communication

Networking Capabilities

Customer Service Focus

Cross-Functional Team Coordination

Basic Marketing Understanding

Education

Undergraduate Degree

Completion or Enrolment in CIP

Tools

Salesforce

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We have an exciting opportunity in our British Columbia region. We are looking for a Broker Operation Specialist (BOS). This role will be primarily accountable for leading operational efficiency and service execution across an assigned broker panel. The team member will be handling incoming broker demand (i.e., broker setup, product inquiries, accommodation requests), and ensure direct action is taken or managed across cross-functional Aviva teams.

The individual will also actively lead a set of assigned brokers by monitoring overall performance, including setting business, profit, and growth plans. Acting as the Aviva quarterback, the team member will set recurring meetings with brokers and other Aviva partners to increase the overall relationship with the business.

This role is critical in driving Aviva’s profitable growth strategy set out by the region, executing on broker plans, strategic initiatives, underwriting audits, and ensuring financial targets are met. Working on the Business Development team offers terrific exposure across multiple teams in the organization and the ability to work with a vast array of brokers in the British Columbia region!

Come join our team!

What you’ll do:

• Internal and external broker demand, coordinated through Salesforce

• Broker setup

• Broker performance plans

• Underwriting resolution support

• Regional and National broker communication delivery

• Execution on regional broker initiatives (eg. pricing, product)

• Executing on underwriting audit recommendations and plans

• Broker performance management across a group of brokers

• Liaison with Broker Training Team

• Attendance of regional broker events, meetings, and campaigns

What you’ll bring:

• Completion or enrolment in CIP an asset

• Undergraduate degree preferred

• Business experience in the P&C industry or similar

• Track record of delivering both individually and through teams

• Coordination of cross-functional teams

• Excellent verbal & written communication skills

• Strong networking capabilities

• Customer, results, and service focused

• Basic understanding of marketing (traditional & digital) and broker technology

What you’ll get:

• The salary band for this position ranges from $65,500 to $121,600. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

#LI-VV1