Broker Lending Manager - BC

Scotiabank; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Diversity & Inclusion

Accessibility in the workplace

Upskilling via online courses

Competitive rewards program

Community engagement

Job summary

Scotiabank in Vancouver, BC is seeking a Broker Lending Manager responsible for servicing mortgage broker relationships and providing underwriting support to meet cross-sell targets. You will ensure compliance with policies and regulatory standards while coordinating with Mortgage Funding and solicitors to move files to closing.

The role requires strong mortgage underwriting experience, excellent broker communication, and detailed knowledge of broker compensation and product offerings.

Qualifications

• Experience in residential mortgage underwriting is required.
• Bilingual in English and French is an asset.
• Experience with mortgages originated by mortgage brokers and broker industry knowledge.
• Strong interpersonal and communication skills for broker interactions.
• Solid organizational skills with attention to detail.
• Thorough knowledge of real estate markets and mortgage products.
• Knowledge of broker compensation and cross-sell opportunities.

Responsibilities

• Manage existing broker relationships to uphold top service standards.
• Support predominantly newer or lower-volume brokers with high-touch guidance.
• Explain lending policies and qualifying parameters to brokers.
• Gather credit information and conduct due diligence to meet standards.
• Review and input broker data; assess applications as pass/fail/further review.
• Approve or decline within discretionary limits; escalate for review as needed.
• Issue and follow-up on mortgage commitments.
• Review appraisals for conventional mortgages when required.
• Monitor broker activity and flag potential issues for supervisors.
• Coordinate with Mortgage Funding and solicitors for timely processing.

Skills

Residential mortgage underwriting

Bilingual English/French

Mortgage broker knowledge

Interpersonal communication

Organizational skills

Real estate market knowledge

Mortgage products knowledge

External marketing programs

Broker compensation knowledge

Job description

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Title: Broker Lending Manager - BC

Requisition ID: 271468

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you will be doing:

The Broker Lending Manager (BLM) is responsible for servicing a portfolio of existing mortgage broker relationships. They will develop Broker relationships, provide high levels of underwriting service and assist the bank in meeting its targets with respect to cross selling other bank products to mortgage customers. As the BLM, you will contribute to the overall success of Scotia Mortgage Authority® in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. You will ensure all activities conducted follow governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Manage existing relationships with a portfolio of mortgage brokers, and the individuals who staff them, to ensure that the Bank earns a reputation for providing the highest level of prompt and attentive service in the industry and the Bank represents the first choice of lenders by the mortgage brokerage community.
• Responsible for supporting a portfolio of predominantly new, less experienced or lower volume brokers who typically require higher-touch support on their deals as compared to more experienced brokers.
• Effectively communicate and reinforce Bank lending policy and procedures to brokers, instilling a thorough knowledge of our lending requirements and qualifying parameters as it relates to specific deals.
• Determining and obtaining all pertinent credit information such as proof of income, down payment confirmation, etc., and conducting appropriate due diligence thereon in order to meet the Bank’s credit and quality standards, including anti-money laundering and anti-terrorist financing standards, and maintaining the bank’s desired reputation with the public and regulators.
• Accurately reviewing (and if needed, correcting) data electronically supplied by Brokers, inputting data to computer underwriting program and reviewing the merits of the application, and determine a "pass", "fail" or "further consideration" decision for each mortgage application.
• Within a designated discretionary limit for mortgage applications which are "passed" by the system, approve or decline mortgage transactions and recommend to a higher level those which are qualified for further review if the incumbent considers them to be credit worthy.
• Issuing and following-up on commitments.
• Ordering and reviewing appraisals for conventional mortgages, if required.
• Monitor mortgage broker activities and bring any activities which appear worthy of further investigation to the attention of appropriate Bank officers (supervisor or S&I).
• Assembling, analyzing and ensuring receipt of all relevant information and documentation prior to onward submission of the file to the Mortgage Funding Department for timely instruction to solicitors.
• Obtain Mortgage Insurer approval for insured loans and order and review appraisals for conventional mortgages, if required.
• Develop a thorough knowledge of the Bank’s retail products, policies and procedures and ensure Mortgage Brokers are familiar with the Bank’s Cross-sell program and desire to promote multi-product customers commencing with the Broker Sales Process.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Strong experience in residential mortgage underwriting is required
• Fluency in both English and French is an asset
• Knowledge of and experience in dealing with mortgages generated by Mortgage Brokers and the mortgage broker industry in general
• Expert knowledge of Bank mortgage products, and all the policies / procedures relating to the credit adjudication and funding of the products
• Proven interpersonal and communication skills to deal with the demands of mortgage brokers and to be able to tactfully relay unpopular messages
• Sound organizational skills with ability to prioritize and give close attention to detail
• Thorough knowledge of the pertinent Real Estate market, competitor innovations, trends and developments that might influence market dynamics
• Thorough knowledge of mortgage related products (Mortgage Insurance / Insurance, other credit products, deposit products and etc.)
• Knowledge of Bank external marketing programs
• Thorough knowledge of broker compensation

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Reward Program, including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.