Broker Lending Manager

Scotiabank Global Site; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a Broker Lending Manager to manage mortgage broker relationships, ensure high service levels, and support compliance. The ideal candidate has strong experience in residential mortgage underwriting and knowledge of the broker industry. This full-time role offers an opportunity to contribute to a high-performing team in Quebec, Canada.

Qualifications

• Strong experience in residential mortgage underwriting is required.
• Bilingual French is considered an asset.

Responsibilities

• Manage mortgage broker relationships to ensure high service levels.
• Support new brokers requiring higher-touch support.
• Review data supplied by brokers and approve mortgage applications.
• Monitor mortgage broker activities for compliance.

Skills

Strong experience in residential mortgage underwriting

Knowledge of mortgage broker industry

Expert knowledge of bank mortgage products

Proven interpersonal and communication skills

Sound organizational skills

Thorough knowledge of the real estate market

Knowledge of bank external marketing programs

Bilingual French is an asset

Job description

Requisition ID: 239643

Join a purpose driven winning team committed to results in an inclusive and high‑performing culture.

The Broker Lending Manager role contributes to the overall success of Scotia Mortgage Authority in Canada by ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. All activities are conducted in compliance with governing regulations, internal policies, and procedures.

The Broker Lending Manager (BLM) is responsible for servicing a portfolio of existing mortgage broker relationships. They will grow broker relationships, provide high levels of underwriting service, and assist the bank in meeting its targets with respect to cross‑selling other bank products to mortgage customers.

Is This Role Right for You? In this role you will:

• Understand how the bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, the Code of Conduct, and the Global Sales Principles while ensuring adequate adherence to day‑to‑day business controls to meet obligations with respect to operational compliance, AML / ATF / sanctions, and conduct risk.
• Champion a high‑performance environment and contribute to an inclusive work environment.
• Manage existing relationships with a portfolio of mortgage brokers and the individuals who staff them to ensure the bank earns a reputation for providing the highest level of prompt and attentive service in the industry and the bank represents the first choice of lenders by the mortgage brokerage community.
• Support a portfolio of predominantly new, less experienced, or lower volume brokers who typically require higher‑touch support on their deals as compared to more experienced brokers.
• Effectively communicate and reinforce bank lending policy and procedures to brokers, instilling a thorough knowledge of our lending requirements and qualifying parameters as they relate to specific deals.
• Determine and obtain all pertinent credit information such as proof of income, down payment confirmation, etc. and conduct appropriate due diligence to meet the bank’s credit and quality standards including anti‑money laundering and anti‑terrorist financing standards and maintain the bank’s desired reputation with the public and regulators.
• Accurately review (and if needed correct) data electronically supplied by brokers, input data to the computer underwriting program, and review the merits of the application and determine a pass/fail or further consideration decision for each mortgage application.
• Within a designated discretionary limit for mortgage applications that are passed by the system, approve or decline mortgage transactions and recommend to a higher level those that are qualified for further review if the incumbent considers them to be credit‑worthy.
• Issue and follow‑up on commitments.
• Order and review appraisals for conventional mortgages if required.
• Monitor mortgage broker activities and bring any activities which appear worthy of further investigation to the attention of appropriate bank officers (supervisor or S&I).
• Assemble, analyze, and ensure receipt of all relevant information and documentation prior to onward submission of the file to the Mortgage Funding Department for timely instruction to solicitors.
• Obtain mortgage insurer approval for insured loans and order and review appraisals for conventional mortgages if required.
• Develop a thorough knowledge of the bank’s retail product policies and procedures and ensure mortgage brokers are familiar with the bank’s cross‑sell program and the desire to promote multi‑product customers commencing with the broker sales process.
• Understand how the bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Champion a customer‑focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
• Actively pursue effective and efficient operations of his/her respective areas while ensuring adequate adherence to day‑to‑day business controls to meet obligations with respect to operational risk, regulatory compliance, risk, AML / ATF risk, and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook, and the Guidelines for Business Conduct.

Do you have the skills that will enable you to succeed in this role? We love to work with you if you have:

• Strong experience in residential mortgage underwriting
• Knowledge of and experience in dealing with mortgages generated by mortgage brokers and the mortgage broker industry in general
• Expert knowledge of bank mortgage products and all the policies/procedures relating to the credit adjudication and funding of the products
• Proven interpersonal and communication skills to deal with the demands of mortgage brokers and to be able to tactfully relay unpopular messages
• Sound organizational skills with ability to prioritize and give close attention to detail
• Thorough knowledge of the pertinent real estate market, competitor innovations, trends, and developments that might influence market dynamics
• Thorough knowledge of mortgage related products (mortgage insurance / insurance other credit products deposit products and etc.)
• Knowledge of bank external marketing programs
• Thorough knowledge of broker compensation
• Bilingual French is an asset

Location(s): Canada: Quebec: Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose – for every future, we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services including personal and commercial banking, wealth management, and private banking, corporate and investment banking, and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Required Experience: Manager

Key Skills

Sales Experience, B2B Sales, Business Management, Pricing, Securities Law, Service‑Oriented Architecture, Inside Sales, Market Research, Outside Sales, Telemarketing, WebSphere, negotiation

Employment Type: Full Time

Experience: years

Vacancy: 1