Bridal Alterations Lead: Fittings, Service & Training

David's Bridal, Inc.; Vaughan; On-site; CAD 36,000 - 52,000; Full time

Job summary

David’s Bridal is seeking a Lead Alterations Specialist to oversee fittings, alterations, and quality control, upholding the brand’s high standards for bridal and special occasion garments. The role reports to the Store Manager and focuses on delivering exceptional customer service.

The successful candidate will train staff, support stylists with gown fitting, and drive a 5-star customer experience through expert sewing, steaming, and personalization options.

Qualifications

• High School Diploma or degree.
• Prior sewing experience in bridal or special occasion production environment.
• 1-2 years retail experience in apparel or specialty store.
• Experience with computerized POS system.

Responsibilities

• Welcome customers and provide product/service information with clear, concise communication.
• Lead alterations fittings, oversee sewing, steaming, pressing, and spot cleaning of garments.
• Assist stylists in closing sales by advising on gown fit and alterations.
• Promote alteration services and personalization options.
• Train Alterations Specialists in fitting and sewing techniques.
• Maintain quality control and ensure garments meet standards before delivery.
• Communicate daily sales goals to Store Manager.

Skills

Customer service

Problem solving

Communication

Sewing techniques

Training

Phone skills

Education

High School Diploma

Tools

POS system

Job description

David’s Bridal is seeking a Lead Alterations Specialist to oversee fittings, alterations, and quality control, upholding the brand’s high standards for bridal and special occasion garments. The role reports to the Store Manager and focuses on delivering exceptional customer service.

The successful candidate will train staff, support stylists with gown fitting, and drive a 5-star customer experience through expert sewing, steaming, and personalization options.