Brand Representative - CF Sherway Gardens, Abercrombie & Fitch

Abercrombie & Fitch Co.; Toronto; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a customer-centric team member for its Toronto location. You will deliver warm, attentive service, assist customers with styling across categories, and help maintain a visually appealing sales floor.

You will also handle purchases, returns, and exchanges while supporting in-store and online orders. The role emphasizes reliability, teamwork, and adapting to a dynamic retail environment with growth opportunities.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers across categories.
• Support product replenishment and maintain a clean, organized sales environment with presentation standards.
• Process purchases, returns, and exchanges with a friendly checkout experience (cash wrap).
• Create a seamless omni-channel experience by supporting Save the Sale orders, in-store pick-up, and ship-from-store orders.

Skills

Customer service

Communication

Organization

Attendance reliability

Job description

What You’ll Do

Customer Experience

Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.

Sales Floor Maintenance

Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.

Cash Wrap Operations

Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.

Online Orders

Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You’ll Get

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.