Brand Ambassador & Customer Experience Lead

Government of Canada; Montreal (administrative region); On-site; CAD 40,000 - 60,000; Full time

Job summary

A government organization in Montreal is seeking an individual to enhance customer service through effective communication strategies. This role entails acting as a spokesperson, managing inquiries and complaints, and producing informational materials. The ideal candidate must have 2-3 years of experience in communications or customer support, with a focus on detail and the ability to work under tight deadlines. This position requires on-site work and offers various health and financial benefits.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Life insurance

Registered Retirement Savings Plan (RRSP)

Paid time off (volunteering or personal days)

Team building opportunities

Wellness program

Qualifications

• 2 years to less than 3 years of experience is required.
• Experience in communications and brand management is preferred.

Responsibilities

• Develop communication strategies.
• Produce informational materials to increase awareness of services available.
• Act as spokesperson for an organization.
• Answer written and oral inquiries from customers.
• Address customers' complaints or concerns.
• Maintain and manage digital database.

Skills

Communication Strategies

Customer Support

Complaint Resolution

Digital Database Management

Education

College/CEGEP or equivalent experience

Job description

A government organization in Montreal is seeking an individual to enhance customer service through effective communication strategies. This role entails acting as a spokesperson, managing inquiries and complaints, and producing informational materials. The ideal candidate must have 2-3 years of experience in communications or customer support, with a focus on detail and the ability to work under tight deadlines. This position requires on-site work and offers various health and financial benefits.