Branch Service Leader: Team & Process Excellence

PowerToFly; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial services firm is seeking a Business Service Officer in Vancouver to elevate client services and manage a team of Support Professionals. Responsibilities include supervising daily operations, onboarding new hires, and implementing process improvements. Required qualifications feature a Bachelor's degree, industry experience, and strong communication skills. This role offers opportunities for professional growth and emphasizes leadership and client-focused service.

Benefits

Attractive and comprehensive employee benefits

Opportunities for professional growth

Supportive work environment

Qualifications

• Bachelor’s degree required.
• Previous industry experience preferred.
• Effective communication and leadership skills needed.

Responsibilities

• Lead the Branch in executing strategic priorities.
• Manage and oversee Support Professionals coverage.
• Facilitate the onboarding of new hires.
• Identify process improvements for efficiency.

Skills

Effective written and verbal communication skills

Strong attention to detail

Ability to prioritize and resolve complex needs

Exceptional organizational and time management skills

Exceptional conflict resolution skills

Strong leadership and talent development capabilities

Ability to manage relationships

Education

Bachelor’s degree or equivalent education

Previous industry experience

Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)

Job description

A leading financial services firm is seeking a Business Service Officer in Vancouver to elevate client services and manage a team of Support Professionals. Responsibilities include supervising daily operations, onboarding new hires, and implementing process improvements. Required qualifications feature a Bachelor's degree, industry experience, and strong communication skills. This role offers opportunities for professional growth and emphasizes leadership and client-focused service.