Branch Operations Manager

Royal Bank of Canada>; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Thunder Bay is seeking a Branch Operations Manager to provide operational support to the branch's management team. The role involves managing client accounts, compliance standards, and training staff. Must hold the Canadian Securities Course (CSC) and possess strong communication skills. This position offers comprehensive rewards including bonuses and competitive salary.

Benefits

Comprehensive Total Rewards Program

Support for development through coaching

Dynamic, collaborative team environment

World-class training program

Qualifications

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH).
• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.
• A professional approach to all situations to create a positive working environment.
• Ability to complete duties independently seeking out own answers and solutions.

Responsibilities

• Implement Branch Director's vision and ensure branch is efficiently managed.
• Manage daily administrative operations of the branch.
• Assist with training new branch support staff.
• Ensure compliance and internal control requirements are met.
• Manage branch technology access and setup.

Skills

Adaptability

Banking Products

Branch Banking

Communication

Cross-Selling

Customer Interactions

Customer Needs

Problem Management

Teller Operations

Education

Canadian Securities Course (CSC)

Conduct & Practices Handbook (CPH)

Job description

What is the opportunity?

The RBC Dominion Securities Management team located in Thunder Bay is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Implement Branch Director’s vision and ensure branch is efficiently and effectively managed.
• Instrumental in managing the daily administrative operations of the branch including : approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.
• Managing sales support within the branch

What do you need to succeed?

Must-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Adaptability, Banking Products, Branch Banking, Communication, Cross-Selling, Customer Interactions, Customer Needs, Problem Management, Teller Operations

Additional Job Details

Address: 1001 WILLIAM ST : THUNDER BAY

City: Thunder Bay

Country: Canada

Work hours / week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-10

Application Deadline: 2025-10-22

Note: Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

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