Branch Operations Manager

RBC; Fredericton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Fredericton is seeking a Branch Operations Manager to provide operational support, manage compliance standards, and assist with training staff. Ideal candidates will have completed the Canadian Securities Course (CSC) and possess excellent communication skills. This full-time role requires a meticulous approach and the ability to work independently, offering a comprehensive rewards program and opportunities for professional growth.

Benefits

Comprehensive Total Rewards Program

World-class training program

Flexible benefits and bonuses

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.
• Ability to complete duties independently, seeking out solutions.

Responsibilities

• Implement Branch Director’s vision and ensure effective management.
• Manage daily administrative operations and verify account openings.
• Assist with training new and existing branch support staff.
• Ensure compliance and internal control requirements are met.

Skills

Adaptability

Communication

Problem Management

Customer Interactions

Teller Operations

Education

Canadian Securities Course (CSC)

Conduct & Practices Handbook (CPH)

Job description

Job Description

What is the opportunity?

RBC Dominion Securities Management team located in Fredericton is looking for a Branch Operations Manager to join their team!

The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process‑related training, and managing the branch facilities and equipment.

What will you do?

• Implement Branch Director’s vision and ensure branch is efficiently and effectively managed.
• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.
• Managing sales support within the branch

What do you need to succeed?

Must-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services

Job Skills

Adaptability, Banking Products, Branch Banking, Communication, Cross‑Selling, Customer Interactions, Customer Needs, Problem Management, Teller Operations

Additional Job Details

Address: 371 QUEEN ST:FREDERICTON

City: Fredericton

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-13

Application Deadline: 2025-11-30

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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