Branch Operations Lead — Client Services

elcaprod42 test; Toronto; On-site; CAD 100,000 - 200,000; Full time

Job summary

A leading client services firm in Toronto seeks an Assistant Branch Manager to support operational excellence and enhance client satisfaction. The candidate will oversee daily activities, lead and develop the client services team, resolve client issues, and monitor performance metrics. A Bachelor's degree and at least 3 years of relevant experience are required. The role offers a competitive salary between $100,000 and $200,000 yearly.

Qualifications

• Minimum of 3 years of experience in client services or branch operations.
• Proven leadership experience managing teams.
• Strong understanding of industry regulations and compliance standards.

Responsibilities

• Assist the Branch Manager in overseeing daily branch operations.
• Lead, coach, and develop client service teams.
• Manage client inquiries and resolve escalated issues promptly.
• Support the implementation of branch strategies.
• Monitor branch performance metrics and prepare reports.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Client management

Education

Bachelor’s degree in Business Administration or related field

Master’s degree in Business Administration or related discipline

Tools

CRM software

Client management tools

Job description

A leading client services firm in Toronto seeks an Assistant Branch Manager to support operational excellence and enhance client satisfaction. The candidate will oversee daily activities, lead and develop the client services team, resolve client issues, and monitor performance metrics. A Bachelor's degree and at least 3 years of relevant experience are required. The role offers a competitive salary between $100,000 and $200,000 yearly.