Branch Operations Assistant / Associate

RBC; Vancouver; On-site; CAD 40,000 - 45,000; Full time

Job summary

A leading investment and wealth management firm in Vancouver seeks a Bilingual Branch Operations Assistant/Associate to provide superior client service and operational support. The ideal candidate has experience in the securities industry and excels in communication, particularly in English and Mandarin/Cantonese. This role offers a competitive salary between $40,000 and $45,000 and opportunities for professional growth.

Benefits

Comprehensive Total Rewards Program

World-class training program

Supportive development leaders

Qualifications

• 2 to 3 years of securities industry experience.
• Exceptional verbal and written communication skills in English and Mandarin/Cantonese.
• High quality time management and organization skills.

Responsibilities

• Help manage incoming communications from clients and Advisors.
• Provide attentive and accurate service to clients.
• Process incoming and outgoing funds.

Skills

Customer Service

Data Entry

Time Management

Interpersonal Relationships

Problem Solving

Education

Canadian Securities Course (CSC)

Conduct and Practices Handbook Course (CPH)

Tools

Microsoft Office Suite

Job description

Job Description

What is the opportunity?

RBC Dominion Securities is a relationship‑focused investment and wealth‑management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals. The RBC Dominion Securities branch located in South Vancouver Marine Gateway is looking for a bilingual (Mandarin/Cantonese) Branch Operations Assistant / Associate to provide superior service along with administrative and operational support to clients and employees.

You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.

What will you do?

• Help manage incoming communications from clients, advisors and other internal and external partners.
• Provide attentive and accurate service to clients and respond to their needs.
• Review day‑to‑day execution of private banking deals to ensure quality and efficiency.
• Maintain existing client accounts and identify opportunities to contact clients.
• Respond to client inquiries in an understanding and time‑efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Use superior problem‑resolution skills to provide proactive client service and liaise with various departments to provide smooth and timely solutions.
• Introduce products and services to high net‑worth clients.
• Build relationships with internal and external customers through the utilization of appropriate tools or technologies.
• Effectively manage incoming communications from clients, Advisors and other internal and external partners.
• Assist the Advisor team in welcoming and onboarding new clients.
• Become well‑versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation are accurate, up‑to‑date and compliant.
• Follow up on client trades to ensure proper settlement and delivery.
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
• Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.

What do you need to succeed?

Must‑have

• 2 to 3 years of securities industry experience.
• Exceptional verbal and written communication skills in both English and Mandarin/Cantonese.
• Strong skills working with business applications/technology, including Microsoft Office Suite.
• High quality time‑management and organization skills.
• Demonstrated skills in providing world‑class client service that is professional, warm, and friendly to our clients.
• Ability to complete duties independently by seeking out own answers and solutions.

Nice‑to‑have

• Knowledge of RBC Dominion Securities’ systems and procedures.
• Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH) and IR or RR Licensed, or willing to complete within 6‑12 months.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• A world‑class training program in financial services.

Compensation for this position (including salary and discretionary/variable incentive payments) will be determined by factors, including but not limited to the candidate’s experience, skills, registration status, performance, individual goals; market conditions; and business needs.

The expected base salary range for this position is $40,000 – $45,000.

This position may be eligible to receive a discretionary/variable incentive payment up to 1.0× base salary.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and play a critical role in attracting, engaging, and retaining talent that:

• Drives RBC’s high‑performance culture.
• Enables collective achievement of our strategic goals.
• Generates sustainable shareholder returns and above‑market shareholder value.

Job Skills

Customer Service, Data Entry, Data Gathering Analysis, Desktop Tools, Group Problem Solving, Interpersonal Relationships, Knowledge Organization, Teamwork, Time Management, Word Processing Software.

Additional Job Details

Address: 450 SOUTHWEST MARINE DR:VANCOUVER

City: Vancouver

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-18

Application Deadline: 2025-12-08

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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