Branch Operations Assistant

RBC Dominion Securities; Victoria; On-site; CAD 47,000 - 62,000; Full time

Job summary

RBC Dominion Securities in Victoria is seeking a Branch Operations Assistant to provide administrative and operational support to clients and staff. The role emphasizes strong customer service, meticulous processing of documents, funds, and compliance forms, and effective coordination with advisors.

You will work on routine tasks, escalate issues when needed, and help improve daily operations. The position offers a base salary range of $47,000 to $62,000, depending on experience and registration

Qualifications

• Attention to detail and time management are essential.
• Excellent written and verbal communication skills are required.
• Strong Microsoft Office skills are essential for daily tasks.
• Ability to work independently and manage duties with limited supervision.
• Professional demeanor contributes to a positive client- and team-focused environment.

Responsibilities

• Executes administrative tasks and provides day-to-day operations support to branch management.
• Processes account documentation, funds, and compliance forms per procedures and regulatory requirements.
• Manages client and partner communications, routing requests to the right team members for timely resolution.
• Delivers customer service by addressing inquiries and supporting account maintenance requests.
• Supports advisors with administrative documentation to maintain client satisfaction.
• Responds to routine tasks and escalates issues as needed within defined guidelines.
• Helps improve operations by proposing ideas within established processes.

Skills

Attention to detail

Time management

Written and verbal communication

Microsoft Office

Independent work

Education

CIRE (Canadian Investment Regulatory Exam)

Tools

RBC systems

Job description

What is the opportunity? RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

Job Description

What is the opportunity? RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

The RBC Dominion Securities Management team located in Victoria is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

• Executes administrative tasks and provides day to day operations support to branch management.
• Processes account documentation, incoming and outgoing funds, and compliance related forms, ensuring accuracy and adherence to established procedures and regulatory requirements.
• Manages incoming communications from clients, advisors, and internal partners, coordinating responses and routing requests to appropriate team members to ensure timely and accurate resolution.
• Delivers customer service by responding to client inquiries, processing account maintenance requests, and supporting advisor teams with administrative documentation to maintain client satisfaction.
• Works on routine and may experience non standard operational or support activities and assignments related to operations, applying established methods.
• Makes decisions within own scope of work and defined parameters with limited latitude, escalating issues as needed.
• Regularly generates ideas to improve operations tasks, applying creativity within established guidelines and resolving operational problems through guidelines and practice.
• Fosters and maintains effective working relationships with colleagues and stakeholders within the broader team.

What do you need to succeed?

Must-have

• Demonstrates a positive, approachable demeanor that contributes to an uplifting and welcoming work environment
• Ability to complete duties independently seeking out own answers and solutions
• Attention to detail and excellent time management skills
• Exceptional written and verbal communication skills
• Strong Microsoft Office skills
• A professional approach to all situations

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the banking and/or securities industry is an asset

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and contribute to an inclusive and collaborative workplace environment
• Work in a dynamic, progressive, and high-performing team
• A world-class training program in financial services

The expected base salary range for this particular position is $47,000 - $62,000 -- depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn considerably more through RBC’s robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management

Additional Job Details

Address: 730 VIEW ST:VICTORIA

City: Victoria

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-10-02

Application Deadline: 2026-11-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.