Branch Operations Administrator

BMO U.S.; Calgary; On-site; CAD 38,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plan

Job summary

BMO Financial Group in Calgary, AB is seeking an experienced operations specialist to support branch execution and regulatory compliance. You will build trust with clients, coordinate strategic initiatives, and collaborate with stakeholders to deliver service excellence.

The role emphasizes risk-aware decision-making, documentation accuracy, and proactive problem solving to safeguard client assets and ensure a compliant, smoothly run function.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Strong verbal and written communication, organization, collaboration and problem-solving skills.
• Ability to analyze issues and apply risk and compliance guidelines.

Responsibilities

• Provides administrative/operational support including financial and transactional processing and reporting, account processing and documentation.
• Supports branch and regional objectives with effective operational tasks and compliance processing.
• Identifies irregularities and escalates to management and compliance as per guidelines.
• Protects assets and ensures regulatory, legal and ethical requirements are followed.

Skills

Verbal & written communication

Organization

Collaboration & teamwork

Analytical thinking

Problem solving

Education

Post-secondary degree in related field

Job description

Application Deadline:10/15/2026Address:4954 Richard Rd SWJob Family Group:Wealth Sales & ServiceSupports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.Develops a rapport and instills confidence with the client to develop credibility as a member of the Branch / regional team.Reviews requests with discretionary decisions to decide actions to be taken.Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Supports the development of tools and delivery of training focused on branch administration and delivering business results.Cross trains team members to ensure coverage and contingency.Performs various operational activities to meet business objectives, client needs, and maintain overall service levels.Provides administrative/operational support including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related activities; ensures proper documentation and administration of decisions.Meets high quality service standards to maximize relationship retention and growth.Identifies and escalates all irregularities and discrepancies to management and compliance as per guidelines.Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run function.Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Salary :$38,000.00 - $72,000.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.