Branch Operations & Admin Specialist

Sterling Crane; Edmonton; On-site; CAD 25,000 - 36,000; Full time

Job summary

Sterling Crane Canada is seeking a motivated Branch Administrator to support our Edmonton head office and DOW/Fort Saskatchewan operations. You will manage quote and order processing, invoicing, labor hours, and customer service while coordinating with multiple departments to ensure accurate costing and timely reporting.

This full-time hourly role offers regular hours, on-site work at our Edmonton location, and opportunities to engage in process improvement and training within a growing national

Qualifications

• High School Diploma (or equivalent) required.
• 1-3 years administrative experience in related industry.
• Experience with unionized payroll environments, FCC, or other ERP systems preferred.
• Strong Customer Service skills with the ability to speak fluently with customers under pressure.
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to prioritize work and communicate effectively with multiple departments.
• Good communication skills; comfortable engaging in verbal, non-verbal, and written modes.

Responsibilities

• Act as Fleet Cost & Care (FCC) Facilitator within Branch Administrative processes.
• Oversee Administrative processes for the DOW, Fort Saskatchewan region related to time entry and union clauses.
• Client invoicing including third-party portal billing, costing reporting and aging receivables.
• Process supplier payables and ensure recharges are completed.
• Onboarding/offboarding employees and temporary workers; assist with training, hardware/software requests, safety orientation.
• Booking hotels and travel arrangements for hourly workers; some event management.
• First line of customer service for Branch operations; handle shipments and couriers.
• Create and supply reports to Management; document control and audits.

Skills

Customer Service

Communication

Time management

Prioritization

Active listening

Multitasking

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Sterling Crane Canada

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Sterling Crane is looking for a motivated and detail-oriented Branch Administrator who will perform a wide range of business support activities required for efficient branch operations in accordance with Standard Operating Procedures and customer requirements. Key activities of this role include quote and order management, invoicing and customer account management, billing and labor hours processing, customer service and vendor management. This role will support our operations at DOW, Fort Saskatchewan and other areas as required, based out of our head office in Edmonton, AB.

If you are ready to lift your career to new heights, please read and apply to the job posting below!

Job Type: Full-time hourly position.

Location: On-site in branch, 2440 76 Ave, Edmonton AB, T6P 1J5, Canada.

Working Hours: 8:00 AM to 5:00 PM MST, Monday to Friday (40hours/week).

Travel Requirement: Some travel may be required, as needed by business (i.e., training on-site in Fort Saskatchewan, vacation coverage, project work with extended hours, etc.).

Reporting To The Branch Manager, The Branch Administrator

Key Responsibilities (including but not limited to…)

• Act as Fleet Cost & Care (FCC) Facilitators within Branch Administrative processes.
• Oversee Administrative processes for the DOW, Fort Saskatchewan region as related to time entry and related application of union collective agreement clauses, onboarding/offboarding, various accounting duties including month-end reconciliation.
• Client invoicing inclusive of third-party portal billing, daily costing reporting and payment certifications and aging receivables management.
• Process supplier payables and ensure recharges are completed.
• Onboarding and offboarding employees and temporary workers, such as assisting in setting up new employee training, assisting with hardware/software requests, arranging safety orientation, review of employee handbooks.
• Booking hotels and travel arrangements for hourly workers.
• Some event management (employee events, venue booking, food).
• Act as the first line of customer service for Branch operations by answering phones, receive shipments and mail, coordinating with couriers, etc.
• Create and supply reports as necessary to Management staff.
• Document control, auditing and other administrative tasks as required.
  
  

Qualifications

• High School Diploma (or equivalent) required.
• 1-3 years administrative experience in related industry.
• Experience with unionized payroll environments, Fleet Cost & Care (FCC), or other ERP systems preferred.
• Strong Customer Service skills with the ability to speak fluently with customers under pressure.
• Solid work ethic and able to work additional hours as needed
• Proficiency inf Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Power-Point.
• Ability to prioritize work and communicate effectively with multiple departments.
• Good communication skills; Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills.
• Ability to assess multiple tasks and develop a plan to complete them in a timely manner.
  
  

CLOSING DATE: Until Filled.

Important

• As a security sensitive position, it is a condition of employment that candidates successfully pass pre-employment testing that may include a pre-employment criminal background check.
• We thank all applicants for their interest; however, only candidates who are shortlisted will be contacted.
  
  

Why Join Us?

As a Sterling Crane employee, you’re helping build the businesses, communities, and infrastructure of society, safely. Our growing mobile crane fleet is front and center across Canadian skylines—taking care of the heavy lifting for industrial clients in oil and gas, energy, construction, and civil infrastructure. Our fleet is also involved in sustainability projects across the country, from wind energy to environmental preservation.

We’re empowering our people to lift their careers to new heights every day. Take control of your future through our comprehensive training, continuous learning, and professional development pathways. As a member of our team, you’ll be working with like-minded professionals focused on making a lasting impact through collaboration, having fun, and working with integrity.

Our Business

At Sterling Crane, we pride ourselves on “lifting the weight off of your shoulders, safely;” a mission we have pursued with our clients and staff for over 70 years in Canada. We also pride ourselves on being part of the global industrial organization Marmon Holdings – which is backed by Berkshire Hathaway. With the support of Marmon, we are achieving our mission while doing things that matter, leading at every level and winning a better way - everyday. Join us!

Learn more about Sterling Crane: Crane Rental and Services - 27 Locations throughout Canada and the USA (sterlingcrane.com).

Learn more about Marmon: Marmon Holdings | Engineering Solutions for Global Challenges.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.