BRANCH MANAGER (On-Site)

NATIONAL BANK OF CANADA; Surrey; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading financial institution in Surrey is seeking a Branch Manager to oversee branch operations and support team development. Key responsibilities include achieving financial targets, providing coaching, and ensuring compliance. Ideal candidates will have substantial management experience in a financial context. Competitive compensation and flexible benefits are included.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Telemedicine service

Virtual sleep clinic

Qualifications

• 5-10 years of experience in management and coaching of a consulting/business development team in the financial field.
• 8-10 years of experience or Bachelor's degree with 5-7 years of experience, or Master's degree with 5 years of experience required.
• Become a mutual fund representative within 3-6 months of hiring.
• Be responsible for the compliance of the administrative unit or become one within months of hiring.

Responsibilities

• Achieve financial contribution targets through team identification of expected behaviors.
• Provide personalized coaching to develop team skills and support career paths.
• Hire, develop and manage the performance of team members.
• Mobilize the team for superior customer experience.
• Ensure compliance with established rules and regulations.
• Act as Business Unit Compliance Officer.
• Develop lasting customer relationships through acquisition and retention activities.
• Optimize service quality aligned with market potential.

Skills

Critical Thinking

Diversity & Inclusion

Emotional Intelligence

Problem Solving

Risk Management

Stress Management

Client-focused

Decision Making

Learning Agility

Mobilization

Partner Development

Resiliency

Strategy Execution

Managerial Courage

Education

Bachelor's degree related to the industry

Master's degree

Job description

Attendance On-Site Job number 28854 Category Manager Status : Permanent Type of Contract Permanent Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 16-Oct-2025 Area(s) of interest : Advisory services, Personal banking Location(s) : Surrey

A career in management at National Bank means participating in the smooth running of your branch and ensuring daily listening and coaching. As Branch Manager, you are responsible for supporting and assisting the employees under your management in order to implement the Bank's strategic vision, while allowing your team to develop professionally.

Your role

• Achieve the expected financial contribution target of the branch, by identifying with your team the expected behaviors and business development activitie
• Provide personalized coaching to advisors, the Client Service Manager and the business development support team to develop their skills and support them in their career path
• Hire, develop and manage the performance of your team members
• Mobilize the team to ensure a superior customer experience
• Ensure that your team members comply with and enforce established rules of engagement for customer segmentation, SEO, transaction execution, risk management, regulatory compliance and branch operating procedures
• Act as the Business Unit Compliance Officer (AUMR) to supervise all mutual fund representatives (SCRs)
• Develop a lasting relationship with the branch's customers, through various activities aimed at customer acquisition and retention
• Optimize service quality to small businesses, aligning advisor allocation with the branch's market potential

Your Team

With us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Basic requirements

• Between five and ten years of experience : in management and coaching of a consulting / business development team / in business development in the financial field
• 8-10 years of experience or Bachelor's degree related to the industry and five to seven years of experience or Master's degree and five years of experience, depending on the level of the position
• Be a mutual fund representative (REC) or become one within 3-6 months of hiring
• Be responsible for the compliance of the administrative unit (RCUA) or become one within months of hiring

Languages

English

Skills

• Critical Thinking
• Diversity & Inclusion
• Emotional Intelligence
• Problem Solving
• Risk Management
• Stress Management
• Client-focused
• Decision Making
• Learning Agility
• Mobilization
• Partner Development
• Resiliency
• Strategy Execution
• Managerial Courage

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine serviceVirtual sleep clinic

We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first. We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!