Branch Manager - Office 1699

Attain Finance; Southwestern Ontario; Vor Ort; CAD 58.000 - 77.000; Vollzeit

Benefits dieser Stelle

Employee Assistance Program

Emergency Relief Fund

Attain4All

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Zusammenfassung

Attain Finance is seeking a Branch Manager in Canada to lead a high-performing team at our Kitchener location. You will drive growth, oversee loan processes, and ensure exceptional customer service across our Cash Money®, LendDirect®, and Heights Finance brands.

The role requires 1–2 years in leadership, strong people development, and a solid background in consumer finance. We offer benefits, development programs, and a performance bonus potential.

Qualifikationen

• 1-2 years of leadership/management experience
• Strong customer service and relationship-building skills
• Willingness to develop others and coach
• Experience in consumer finance or lending preferred

Aufgaben

• Drive branch growth through marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead loan processes with oversight of new and refinanced loans, ensuring compliance and service excellence.
• Address delinquency with urgency and proactive management of accounts.
• Be a hands-on leader focused on customer service and sales, addressing inquiries professionally.
• Develop your team, coach for growth, and foster a culture of customer service excellence.
• Manage performance, provide feedback, and partner with Talent Acquisition for recruitment.
• Ensure efficient operations including scheduling, payroll, and expenses.

Kenntnisse

Customer service

Leadership

Team development

Relationship building

Communication

Problem solving

Ausbildung

High School diploma or equivalent

Associate or bachelor's degree a plus

Jobbeschreibung

Overview

If you're seeking more than just a job, join LendDirect and kickstart your career!

Are you ready to make a difference in the world of consumer finance? At LendDirect, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance.

Stories of Success

“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM position at a new cashless location. Over the course of six months, I was able to study and observe several stores in my district for different views and styles of work, and in December 2024 I successfully opened the new branch in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my three years here with LendDirect.”

~ Conner B., Branch Manager – St. John, NB

“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three different provinces, held various positions, which allowed me to adapt to diverse markets, broaden my skill set, and gain a comprehensive understanding of the business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I’m incredibly grateful for the opportunities I’ve been given to grow within the organization. My journey with LendDirect has been defined by continuous learning, embracing challenges, and striving for excellence. I’m excited to build on this foundation and look forward to what the future holds as I continue my career.”

~ Casey B., District Manager – Saskatchewan

“In 2015 I joined the company as an Assistant Manager. One year later I was promoted to Store Manager where I focused on building relationships and developing others in my store to help them get ready for their next position within the company. In 2021, I moved into corporate as part of the Attain Finance Talent Acquisition team!”

~ Hypatia P., Store Operations Recruiter - Canada

Responsibilities

As an Branch Manager, you will play a crucial role in setting the standards on delivering exceptional service to both new and existing customers, guiding them through the process of securing the financial services they need. Here, you’ll have the chance to develop a fulfilling career, drive change, and make an impact.

If this is you and you’re a dynamic, results-driven leader with a passion for developing others, driving sales, and creating long-term customer relationships, we want to hear from you. Join us, and let’s achieve success together!

As a leader, you will:

• Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
• Address Delinquency: Proactively manage delinquent accounts with urgency.
• Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
• Develop Your Team: You're not just a manager—you're a coach, mentor, and career developer. Lead by example, inspire growth, and foster a culture where customer service excellence and strong relationships are at the core of everything we do.
• Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts.
• Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations.

Qualifications

• Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
• Leadership and Influence: 1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth.
• Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
• Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
• Industry Experience: 1-2 year(s) in the consumer finance, lending, or banking industries preferred.

Work Location: 103-684 Belmont Avenue, Kitchener, ON N2M 1N6

Hours: M-F 9-6/Sa-Su Closed

Salary: $58,240 - $76,960

The base salary range represents the low and high end of the anticipated salary range for this position based on the provincial average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for benefits effective on their first day of employment, including paid time off, health benefits, basic life insurance, disability coverage, and optional voluntary life benefits. Employees are also eligible to participate in the Company’s RRSP/DPSP program after three (3) months of employment, including company matching contributions.

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

Key Words: Customer Service, Loans, Financial Services, Lending, Management, Retail, Office, Bank Teller, Sales, Collections, Leadership

EEO Statement

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.