Branch Manager II

Ritchie Bros.; Chilliwack; On-site; CAD 90,000 - 130,000; Full time

Job summary

RB Global is seeking a Branch Manager to lead a large BC branch and drive profitability, sales and customer service while mentoring staff.

The role requires controlling budgets, coordinating auctions, maintaining safety, and partnering with sales and other departments to foster strong customer relationships and a high-performing team.

Qualifications

• 4+ years of experience in operations management.
• Strong customer-relations skills and ability to manage multiple levels of staff.
• Knowledge of employment laws and personnel relations.
• Experience with trucks, equipment, or mechanical knowledge.

Responsibilities

• Manage regional financial activities including budget prep and cost control.
• Develop branch growth and collaborate with other operational units.
• Support safety initiatives and ensure 5-Star criteria are met.
• Oversee auctions and pre-auction operations in the region.
• Coach and develop staff, manage onboarding, and performance.

Skills

Leadership

Customer relations

Budgeting

Communication

Staff development

Job description

About Us

RB Global (NYSE: RBA) RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

Job Description

The Branch Manager will report to the Sr. Regional Operations Manager or Director, Operations. Controls driving the overall performance and operations for a large size branch. The position is responsible for ensuring the branch operates in a manner consistent with current processes and policies and that it meets or exceeds 5-Star criteria along with its planned profitability, sales, and customer service levels. The Branch Manager interacts with all levels of staff within RBA and is responsible for maintaining an engaged, safe, and positive work environment by managing and mentoring staff. The Branch manager is responsible for maintaining high personal visibility to develop strong partnerships with the sales team and other departments as well as developing and maintaining customer relationships.

Responsibilities

• Manage, coordinate, and report on financial activities for the region, with responsibility for budget preparation, cost control, people administration, accounts payable and accounts receivable
• Develop business and branch growth
• Work collaboratively with other operational business units
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers, customers, and company assets
• Ensure that branch meets or exceeds 5-Star criteria
• Update branch results and operational insights to leaders
• Make decisions necessary to manage the business
• Oversee and maintain customer service levels, including customer inquiries and resolution of issues
• Plan and manage all auctions and pre-auction operations activities in the region
• Manage refurbishing operations including paint, wash, detail, polish and mechanical
• Operate the branch in a manner consistent with current processes and policies
• Develop and implement new methods of internal procedures to improve efficiencies
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Manage the performance of direct reports, including work allocation, performance management, coaching, succession planning, career development and compensation
• Support and handle all personnel issues, including hiring and terminating employees
• Provide oversight and direction to the branch employees per the organization's policies and procedures
• Create a workplace culture that is consistent with the overall organization’s and that emphasizes the identified mission, vision, guiding principles, and values of the organization
• Foster a culture of clear, direct communication within the region so that roles and responsibilities are understood, inter-region and interdepartmental cooperation is encouraged, employee engagement is maximized, and changes to policy are understood and adopted
• Plan for all capital assets, including vehicle fleets and building additions
• Ensure appropriate licenses and permits are obtained and current
• Evaluate and negotiate contracts for the purchase of vendor services
• Perform other duties as assigned

Qualifications

• At least 4 year’s of experience with operations
• Excellent customer relations skills and ability to manage several levels of employees
• General knowledge of various employment laws and practices and employee relations
• Experience or knowledge of trucks and equipment and general mechanical knowledge
• Ability to work both indoors and outdoors year-round and to climb on and off large construction equipment regularly
• Ability to travel approx. 10% of time
• Excellent written, oral, and interpersonal communication skills in English
• Flexibility to work extended overtime and weekends, particularly around auction dates
• A valid driver's license and a clean driving record
• Developing business acumen, business processes, and operations management principles and budgets
• Demonstrated experience in leading and managing business plans to support evolving business goals
• Strong leadership, management, coaching and change management skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working effectively in a team-oriented, collaborative environment
• Ability to foster a positive and engaging work environment and have a strong work ethic