Branch Manager - (Future Opportunities Downtown/Brossard) - Mandarin/Cantonese language skill a[...]

TD; Canada; On-site; CAD 91,000 - 137,000; Full time

Job summary

A leading financial institution in Montreal is seeking a Branch Manager to enhance customer experience and mentor staff. The ideal candidate has an undergraduate degree, over 5 years of relevant experience, and strong communication skills. Responsibilities include team mentorship, promoting community relations, and managing branch operations. Knowledge of banking solutions and fluency in Mandarin or Cantonese is a plus. The position offers a competitive salary and development opportunities.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• Undergraduate degree and/or over 5 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Extensive knowledge of advanced investing and credit processes.

Responsibilities

• Mentor the team on advice-giving strategies.
• Promote TD's image and goodwill within the community.
• Enhance customer experience by understanding financial needs.
• Act as the point of escalation for branch issues.
• Oversee branch administrative duties and compliance-related issues.

Skills

Strategic thinking

Software proficiency (MS Office)

Strong communication skills

Decision making

Negotiation skills

Education

Undergraduate degree

Job description

Work Location

Montréal, Quebec, Canada

Hours

37.5 hours per week

Line of Business

Personal & Commercial Banking

Pay Details

Base salary $91,200 – $136,800 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Job Title

Branch Manager – Future Opportunities Downtown/Brossard – Mandarin/Cantonese language skill is an asset

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Typical day at work might look like:

• Mentor the team on advice‑giving strategies on banking solutions to improve the overall customer experience and financial confidence.
• Promote TD's image and goodwill within the community by participating in community events.
• Enhance customer experience by understanding their financial needs and providing appropriate solutions.
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required.
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance‑related issues.
• Ensure overall employee scheduling is optimal.
• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives.
• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence.
• Mentor the team on offering One TD solutions and building lasting relationships with customers.
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
• Cultivate a positive and customer‑focused work environment that builds productivity, innovation, operational improvement, and professionalism.

Job Requirements

• Undergraduate degree and/or over 5 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership.
• Proficiency in software tools including MS Office and internet application.
• Strong communication skills to liaise with customers, employees, and cross‑functional teams.
• A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information.
• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem‑solving and communication skills.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu'il servira a pourvoir de nombreux postes aux exigences comparables a l'avenir, nous invitons les candidats bilingues et francophones a poser leur candidature. Lorsqu'un poste sera a pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d'une autre langue que le français est exigée.