branch manager - banking, credit and investment

RBC Dominion Securities; Quebec; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading financial services firm in Québec City is looking for a Branch Manager to lead and develop a team while enhancing client experiences. Responsibilities include driving client acquisitions, ensuring employee engagement, and pioneering retail excellence. Candidates must hold mutual funds accreditation and have at least 2 years of sales experience. This role offers competitive compensation and a dynamic work environment.

Benefits

Comprehensive Total Rewards Program

Leadership development opportunities

Collaborative and dynamic work environment

Qualifications

• Minimum 2 years of licensed mutual funds sales experience within the last 3 years.
• Minimum 3 years in a people management role.
• Entrepreneurial business acquisition mindset.

Responsibilities

• Deliver results and support new client acquisitions through multiple channels.
• Lead change and allocate resources to meet community needs.
• Ensure high employee engagement through recruiting and development.
• Inspire and deliver a memorable client experience.

Skills

Building Talent

Critical Thinking

Inspiring

Long Term Planning

Education

Mutual Funds accreditation (IFIC or CSC)

Completed mutual fund branch management exam

Job description

Branch Manager – Banking, Credit and Investment

Company: RBC Dominion Securities

Location: 2450 BOUL LAURIER, Québec City, Québec, Canada

Employment Type: Full-time (Regular)

Salary: $35.90 to $86.54 per hour

Posted Date: 2025-11-01

Application Deadline: 2026-03-01

Job Details

As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.

Responsibilities

• Deliver results and support new client acquisitions through multiple channels, including your own team and local partners.
• Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share.
• Ensure high employee engagement through recruiting, talent management, development, and career planning.
• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience.
• Coach your team on client advice, education, problem resolution, and prevention at the first point of contact, and advocate for digital enablement and multichannel usage.
• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports.

Qualifications

• Must-have Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years.
• Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date.
• Minimum 3 years in a people management role.
• Entrepreneurial business acquisition mindset.
• Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access.
• Nice-to-have: Experience in both business and personal banking.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Financial strength and strong brand to support your goals.

Job Skills

• Building Talent
• Critical Thinking
• Inspiring
• Long Term Planning

EEO Statement

Inclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients, employees and communities.