Branch Manager

NORS; Red Deer; On-site; CAD 110,000 - 140,000; Full time

Job summary

The Manager of the Outpatient Department and Bariatric Specialty Clinic at Red Deer Regional Hospital Centre leads two ambulatory programs across Central Alberta, directing day-to-day operations, staffing, and resource use to ensure safe, high-quality, patient- and family-centered care.

You will collaborate with physicians and allied health professionals, drive quality improvement, and manage workforce development while fostering a culture of accountability and continuous learning in a dynamic

Qualifications

• Bachelor’s degree in nursing or health-related field and active registration.
• Minimum five years of healthcare experience with three years in leadership.
• Experience managing resources in a complex healthcare environment.
• Proven ability to lead teams through change and promote safety and quality.

Responsibilities

• Lead the Outpatient Department and Bariatric Clinic operations and staffing.
• Oversee patient flow, resource utilization, and performance improvement.
• Foster collaboration with physicians and allied health professionals.
• Support workforce development and staff engagement in a unionized setting.

Skills

Leadership

Communication

Organizational skills

Decision-making

Problem-solving

Collaboration

Patient-centered care

Quality improvement

Patient safety

Service excellence

Education

Bachelor’s degree in nursing or health-related field

Tools

Connect Care

Job description

We are seeking a collaborative and innovative healthcare leader to join Surgical Services as Manager of the Outpatient Department and Bariatric Specialty Clinic at Red Deer Regional Hospital Centre. This role provides leadership for two dynamic ambulatory programs serving patients across Central Alberta. The Manager oversees day-to-day operations, staffing, resource management, patient flow, quality improvement, and program development while supporting safe, high-quality, patient- and family-centered care. Working closely with physicians, nursing and allied health professionals, and operational leaders, the Manager will foster a positive workplace culture and support teams through ongoing growth and change. This is an exciting opportunity for a leader who enjoys developing teams, improving services, and contributing to the continued evolution of ambulatory surgical and specialty care.

Description:

The Manager is accountable for the effective and efficient operation of the Outpatient Department and Bariatric Specialty Clinic, including the management of human, financial, and material resources. The Manager provides leadership for day-to-day clinical and operational activities and supports the delivery of safe, high-quality, patient- and family-centered care. The Manager is accountable for unit-level operational and clinical decision-making and contributes to strategic and operational priorities across Surgical Services. Working collaboratively with the Patient Care Manager, physicians, interdisciplinary teams, and operational partners, the Manager supports patient flow, access, resource utilization, quality improvement, patient safety, and program development. The Manager oversees workforce planning, recruitment, onboarding, performance development, employee relations, and staff engagement while fostering a culture of accountability, collaboration, continuous learning, and service excellence. As the Manager of the Outpatient Department and Bariatric Specialty Clinic, you will provide operational and clinical leadership for two specialized ambulatory programs within Surgical Services. You will oversee day-to-day operations, staffing and workforce planning, resource utilization, patient flow, quality improvement, patient safety, and program development. Working collaboratively with physicians, nursing and allied health professionals, and operational partners, you will support coordinated, high-quality care and continued service improvement. As a visible and approachable leader, you will support staff development and engagement, lead teams through change, and foster a culture of collaboration, accountability, continuous learning, and patient- and family-centered care.

Required Qualifications:

Bachelor’s degree in nursing or a health-related field. Current professional registration in good standing. Minimum five years of recent healthcare experience with three years of progressive leadership experience. Demonstrated experience managing human, financial, and material resources within a complex healthcare environment. Strong leadership, communication, organizational, decision-making, and problem-solving skills. Proven ability to build collaborative relationships and lead teams through change. Commitment to patient- and family-centered care, quality improvement, patient safety, and service excellence.

Additional Required Qualifications:

Experience leading multidisciplinary healthcare teams and managing competing operational priorities. Demonstrated experience with staffing, performance management, staff development, and collective agreements within a unionized environment. Ability to collaborate effectively with physicians, interdisciplinary teams, and operational partners. Experience supporting patient flow, access, resource utilization, quality improvement, and change initiatives. Demonstrated ability to coach and develop staff while fostering accountability, engagement, and a positive workplace culture. Self-directed, adaptable, and able to make effective decisions in a dynamic environment. Connect Care experience.

Preferred Qualifications:

Leadership experience within surgical services, ambulatory care, specialty clinics, or chronic disease management. Experience with bariatric or obesity care is an asset. Quality improvement certification (AHS AIW, Green Belt, or equivalent) and/or Change Management certification (Prosci or equivalent). Knowledge of ambulatory clinic workflows, referral processes, procedural services, and scheduling systems.