Branch Manager

TD; Oyen; On-site; CAD 82,000 - 115,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

TD Canada Trust in Oyen, Alberta, is seeking a Branch Manager to lead a medium-sized team, mentor staff, and drive exceptional customer service while ensuring adherence to policies and procedures. The role emphasizes community engagement and delivering TD solutions to clients.

The candidate should have an undergraduate degree or 5+ years of relevant experience, relevant certifications (BCO and IFIC/CSC), and strong communication skills.

Qualifications

• Undergraduate degree and/or 5+ years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Strategic thinker with knowledge of investing, credit processes, policies, programs and systems.
• Proficiency in MS Office and internet applications.
• Strong communication, liaison, and judgement when handling confidential information.

Responsibilities

• Mentor the team on banking solutions to improve customer experience.
• Promote TD's image and engage with the community.
• Oversee complex branch administrative duties including mutual funds and real estate secured credit.
• Ensure efficient employee scheduling and adherence to policies.
• Develop and implement business development strategies within budget.
• Maintain accuracy of customer transactions and promote One TD solutions.
• Liaise with Wealth and Business Banking on processes and regulations.

Skills

Team leadership

Customer service

Mentoring

Communication

Strategic thinking

Education

Undergraduate degree

BCO certification

IFIC/CSC course

Tools

MS Office

Internet applications

Job description

Work Location:Oyen, Alberta, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$81,600 - $115,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Department Overview :At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.Job Description:Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager , strive for excellence and execute with speed, raising the bar around you.A typical day at work might look like:• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence• Promote TD's image and goodwill within the community by participating in community events• Enhance customer experience by understanding their financial needs and providing appropriate solutions• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues• Ensure overall employee scheduling is optimal• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence• Mentor the team on offering One TD solutions and building lasting relationships with customers• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalismJob Requirements:• Undergraduate degree and/or over 5 years of relevant experience• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership• Proficiency in software tools including MS Office, and internet application• Strong communication skills to liaise with customers, employees, and cross functional teams• A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skillsWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet