Branch Manager

rbc; Niagara Falls; On-site; CAD 90,000 - 130,000; Full time

Job summary

RBC Niagara Falls is seeking a Branch Manager to lead a local team and deliver exceptional client experiences within the community. You will mentor staff, drive engagement, and coordinate resources to grow sales, revenue, and market share while upholding risk and compliance standards.

You bring mutual funds accreditation (IFIC or CSC) and proven people-management experience, with a track record in digital enablement and cross-channel client acquisition.

Qualifications

• Mutual funds accreditation (IFIC or CSC) and 2+ years of licensed mutual funds sales in the last 3 years.
• CSI mutual fund branch management exam completed or ability to write within 4 months of start date.
• Minimum 3 years in a people management role.
• Entrepreneurial business acquisition mindset with digital channel adoption.

Responsibilities

• Inspire, coach, and lead the team to deliver a memorable client experience across channels.
• Lead change and allocate resources to grow sales, revenue, and market share in the community.
• Recruit, develop, and engage staff to maintain high capability and engagement.
• Coach the team on client advice and education, and ensure digital enablement and multichannel usage.
• Ensure compliance and address gaps identified through reviews and reports.

Skills

People management

Digital channels

Entrepreneurial mindset

Client advisory

Job description

Job Description

What is the opportunity?

As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.

What will you do?

• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
• Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
• Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
• Ensure high employee engagement through recruiting, talent management, development, and career planning
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports

What do you need to succeed?

Must-have:

• Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
• Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
• Minimum 3 years in a people management role
• Entrepreneurial business acquisition mindset
• Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access

Nice-to-have:

• Experience in both business and personal banking

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Financial strength and strong brand to support your goals

Job Skills

• Building Talent
• Critical Thinking
• Inspiring
• Long Term Planning

Additional Job Details

Address:

3499 PORTAGE RD:NIAGARA FALLS City:

Niagara Falls Country:

Canada Work hours/week:

37.5 Employment Type:

Full time Platform:

PERSONAL & COMMERCIAL BANKING Job Type:

Regular Pay Type:

Salaried Posted Date:

2026-10-19 Application Deadline:

2026-11-10 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .