Branch Manager

RBC; Laval; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Total Rewards Program including bonus

Job summary

RBC Laval, Canada is seeking a Branch Manager to lead a local team, drive client acquisition, and strengthen community partnerships. You will champion digital channels, multichannel experiences, and coaching to raise employee capability and engagement.

Lead a high-performing branch by managing resources, performance, and regulatory compliance, while delivering memorable client experiences and sustained growth in sales and market share.

Qualifications

• Must hold Mutual Funds accreditation (IFIC or CSC) and have at least 2 years of licensed mutual funds sales within the last 3 years.
• Completed acceptable mutual fund branch management exam offered by the CSI, or able to write within 4 months of start date.
• Minimum 3 years in a people management role.
• Bilingual (English and French) required for regular client service.

Responsibilities

• Deliver results and drive new client acquisitions through multiple channels.
• Lead and allocate resources to grow sales, revenue, and market share in the community.
• Ensure high employee engagement through recruiting, talent management and development.
• Inspire retail excellence to deliver a memorable client experience.
• Coach team on client advice, issue resolution, and promote digital enablement and multichannel usage.
• Address gaps identified via operational, credit, and compliance reviews.

Skills

Mutual Funds accreditation

Licensed mutual funds sales

Job description

Job Description

What is the opportunity?

As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.

What will you do?

• Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
• Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
• Ensure high employee engagement through recruiting, talent management, development, and career planning
• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports

What do you need to succeed?

Must-have

• Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
• Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
• Minimum 3 years in a people management role
• Entrepreneurial business acquisition mindset
• Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• Experience in both business and personal banking
• Strong track record of building and maintaining client relationships in the finance or service sector

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Financial strength and strong brand to support your goals

Job Skills

Building Talent, Critical Thinking, Inspiring, Long Term Planning

Additional Job Details

Address:

3100 BOUL LE CARREFOUR:LAVAL

City:

Laval

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-16

Application Deadline:

2026-10-30

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.