Branch Manager

BMO; Fort St. John; On-site; CAD 75,000 - 142,000; Full time

Job summary

A leading financial institution in Fort St. John seeks a Branch Manager to lead a customer satisfaction award-winning team. You will develop business strategies, coach employees, and enhance customer relationships while offering a salary range of $75,900 to $141,900. This role provides significant career growth opportunities and a chance to enjoy Northern British Columbia's outdoor lifestyle.

Benefits

Competitive salary

Incentives

Health benefits

Pension

Employee banking

Qualifications

• 5-7 years of relevant experience.
• Previous supervisory or management experience required.
• In-depth knowledge of retail banking products and services.

Responsibilities

• Guide and coach employees to deliver exceptional service.
• Develop and execute branch business plans.
• Monitor sales and service performance against plans.

Skills

Retail banking products knowledge

Team leadership

Analytical skills

Communication skills

Problem-solving abilities

Education

Post-secondary degree in related field

Job description

Overview

Join team Fort St John where you can Boldly Grow the Good and be a part of BMO's customer satisfaction award winning Personal Banking team as the Branch Manager. You will amplify your leadership and inspirational superpowers to lead this team in delivering exceptional service to BMO's existing and prospective customers.

BMO will work with you to develop and hone a thriving career, providing a rewarding experience as you make a real difference in peoples’ lives. Benefits include a competitive salary, incentives, health benefits, pension, employee banking, access to caring leaders, and more.

Bring your creative winning spirit and energy to lead, collaborate, inspire and coach the front-line sales and service teams. You will create and execute on business planning, community engagement, and branch operational initiatives. This role offers an opportunity to accelerate your career while enjoying the outdoor lifestyle in Northern British Columbia.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional service to BMO customers and prospects.
• Understand customer needs to provide sales and service in the best interests of the customer; advise on products and strategies that meet financial objectives.
• Identify and refer opportunities to other business groups; support sales and customer service activities to meet customer experience and profitability goals in compliance with legal and regulatory requirements and Bank policies.
• Foster a culture aligned to BMO purpose, values, and strategy; model BMO values and behaviours; promote diversity and inclusion.
• Set inspirational goals, define outcomes, and ensure accountability.
• Build interdependent teams across functions to maximize value for stakeholders.
• Attract, retain, and develop top talent; coach employees and manage performance.
• Develop innovative business development strategies with BMO partners to grow branch revenue, sales, and customer satisfaction while minimizing losses.
• Develop and execute a branch business plan to maximize growth and wallet share, and achieve retention and acquisition objectives.
• Understand customer needs (personal banking and credit cards) and integrate marketing programs into conversations to provide strategic advice.
• Conduct cold calls to develop new customer relationships; build a network in the community to enhance visibility and referrals.
• Support the Bank’s community involvement and participate in community activities; maintain high-touch relationships with key branch customers and prospects.
• Resolve customer issues using knowledge of bank services and processes; fulfill sales and service activities per procedures.
• Recommend and implement solutions based on issue analysis; assist in strategic plan development and branch business planning.
• Influence and negotiate to achieve business objectives; identify emerging issues and trends for decision-making.
• Plan and implement work plans; determine business priorities and the best sequence for execution of strategy.
• Conduct independent analysis to resolve strategic issues; collaborate with internal stakeholders to leverage opportunities and improve share of wallet.
• Monitor sales and service performance against plan; develop action plans to close gaps and resolve issues.
• Communicate goals, plans, and assignments to achieve financial and customer service objectives; lead implementation of new programs, products, and processes within the branch.
• Coordinate implementation of national and regional sales and service initiatives; monitor service requests for adherence to standards.
• Provide technical training and support to maintain operational and sales effectiveness; recommend improvements.
• Plan and control unit operating expenses; manage transactional outcomes for customer calls or defer to appropriate groups.
• Resolve complex customer situations or escalate as needed; maintain current knowledge of personal banking and credit card industries and trends.
• Build effective relationships with internal and external stakeholders; maintain confidentiality of customer and Bank information.
• Identify and report suspicious patterns of activity related to money laundering; comply with legal and regulatory requirements.
• Focus may be broader than a single business unit and may include enterprise-wide activities; provide specialized consulting and analytical support as needed.
• Exercise judgment to diagnose and solve problems within given rules; work independently and handle non-routine situations.

Qualifications

• Typically between 5 - 7 years of relevant experience and a post-secondary degree in a related field or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• In-depth knowledge of retail banking products and services; awareness of competitive marketplace and trends; familiarity with branch operations and policies.
• Knowledge of branch technologies, processes, and performance metrics; understanding of applicable regulations and audit standards.
• Strong verbal and written communication skills; collaboration and teamwork; analytical and problem-solving abilities; influence and data-driven decision making.

Salary :
$75,900.00 - $141,900.00

Pay Type:
Salaried

The above represents BMO Financial Group's pay range and type. Salaries may vary based on location, skills, experience, education, and qualifications; commissions may apply for certain roles. Part-time salaries will be pro-rated; commission targets reflect the first-year expectation. Total compensation varies by pay type and may include incentives, bonuses, and other perks. For more details, visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. We aim to create lasting positive change for customers, communities, and people. We support your growth with training, coaching, and network-building opportunities to gain valuable experience and broaden your skillset. For more information, visit https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates; to request accommodation, contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO will be considered BMO property. A recruiting agency must have a valid written agreement to submit resumes.