Branch Leadership: Coach a Customer-Focused Banking Team

TD; Canada; On-site; CAD 66,000 - 94,000; Full time

Job summary

A leading financial institution in Quebec is seeking an Assistant Branch Manager to inspire teams and drive customer satisfaction. This role involves coaching staff on financial solutions, resolving issues, and improving team performance while ensuring regulatory compliance. Candidates should have an undergraduate degree and over four years of relevant experience. This position offers opportunities for growth and skill development, as well as a competitive salary based on experience.

Benefits

Health and well-being benefits

Retirement programmes

Career development opportunities

Qualifications

• Undergraduate degree and/or over 4 years of relevant experience.
• Extensive knowledge of team, process, and risk management.
• Good communicator with a proactive attitude.

Responsibilities

• Lead teams in completing investment and compliance transactions.
• Coach advisory staff on resolving customer complaints.
• Mentor a team on advice-giving strategies.

Skills

Strong communication skills

Decision making and judgment

Team leadership

Planning and time-management

Customer service orientation

Education

Undergraduate degree

Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course

Tools

MS Office

Internet applications

Job description

A leading financial institution in Quebec is seeking an Assistant Branch Manager to inspire teams and drive customer satisfaction. This role involves coaching staff on financial solutions, resolving issues, and improving team performance while ensuring regulatory compliance. Candidates should have an undergraduate degree and over four years of relevant experience. This position offers opportunities for growth and skill development, as well as a competitive salary based on experience.