Branch Foater - Part-Time - Nepean

Chit Chats; Ottawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

A logistics company in Ottawa is seeking a Branch Floater to provide excellent customer service and ensure compliance with shipment regulations. Responsibilities include processing shipments, maintaining cleanliness and organization, and supporting team efforts. The ideal candidate will have branch management experience and strong computer skills. This is a Permanent Part-Time position.

Qualifications

• 1+ years of office administration experience.
• Ability to stand for long periods of time.
• Willing to accept full accountability for branch operations.

Responsibilities

• Greet customers while representing company values.
• Process shipments meticulously including scanning and sorting.
• Handle reception and administrative duties.

Skills

P&L experience

Strong computer skills

Excellent communication skills

Heavy lifting

Multi-tasking with attention to detail

Tools

Moneris

Google Docs

Microsoft Office

Job description

Company Description

Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As e‑commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians. If you relate with being Caring, Curious and Cheerful; we are looking forward to having you onboard!

Job Description

As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence and always do your best to ensure shipments comply with customs laws – our business depends on it! You process and sort shipments meticulously and are highly proficient in navigating our platform. You are always looking for more efficient, cost‑effective ways of getting things done while keeping in line with our strategic anchors and values.

You build rapport with clients and teammates alike. You show up on time, dress to work and get the job done because you know clients and teammates rely on you. You take pride in and maintain a clean and tidy branch. You work primarily out of our Nepean, ON location but are available to work out of our various locations in Nepean, ON as required.

Responsibilities to Clients

• Greet customers while representing Chit Chats’ brand and values.
• Interact and develop a positive rapport with customers and represent the company in a professional manner while taking every opportunity to build our business.
• Responsible for the cleanliness, safety, and organization of the branch.
• Handle reception and administrative duties and the ability to handle all customer inquiries via telephone, email, and face to face.
• Offer consultative service, answer questions and make product and service recommendations.
• Process shipments meticulously including scanning, sorting, and loading onto skids.
• Take inventory and place orders for supplies.
• Maintain incoming and outgoing client returns.
• Ensure the compliance of shipments and reviews are completed thoroughly and accurately.
• Educate clients on shipment compliance needs (Canadian, US, International—with restrictions, weight, dimensions, packaging).
• Ensure batch accuracy during processing and use appropriate indicators for batch identification.
• Responsible for complete BOL—should be true and accurate.
• Provide proper documentation/escalation of shipment and client challenges or inquiries.
• Ensure shipment processing and compliance reviews are completed within a timely manner.
• Support Drivers with loading and unloading freight.
• Perform fulfillment tasks as needed (picking, packing, shipping, charging, etc.) from within the Branch.
• Additional responsibilities as required.

Responsibilities to Team

• Help assist the branch when short staff.
• Ensure full compliance with all company safety and risk management policies and procedures.
• Open and close the branch when needed.
• Follow company policies and procedures to a T.
• Follow compliance procedures.
• Contribute to a log of escalations and provide summary reports to management.
• Help teammates to ensure effective and low-cost procedures.
• Maintain good communication between team members.
• Extra tasks or projects from time to time.

Qualifications

• Current branch hours are Monday to Friday 11 am to 7 pm (with occasional Sunday coverage when required).
• Two (2) years of branch/store management experience required.
• P&L experience preferred.
• Strong computer skills including expertise with Moneris, Google Docs and Microsoft Office.
• Willing to accept full accountability for branch operations.
• Ability to stand for long periods of time.
• Heavy lifting may be required.
• Ability to multi‑task with attention to detail and remain positive.
• Proactive and happy to help our logistics process run smoothly, jumping in where necessary.
• Excellent communication skills, both verbal and written.
• Strong typing skills—minimum 50 WPM.
• 1+ years opening and closing office.
• 1+ years office administration experience.
• Passion for serving people, going above and beyond, and making it right for the customers.
• Trustworthy, organized, reliable, and has a positive outlook.

Additional Information

• Class 1 safety shoes required (green triangle patch).
• This is a Permanent Part‑Time position.

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.