Branch Customer Experience Specialist

BMO Financial Group; Granby; On-site; CAD 34,000 - 48,000; Full time

Job summary

A leading financial services provider is seeking a customer-focused individual to deliver exceptional service in their Granby branch. You will assist customers with banking transactions, identify their needs, and offer tailored financial solutions. This role requires no prior experience, making it an excellent opportunity for those passionate about helping others. The salary ranges from $34,750 to $47,250, with additional benefits like health insurance and retirement savings plans.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• No prior experience necessary; post‑secondary education is desirable.
• Confident in using digital tools and social media to assist clients.
• Ability to provide personalized customer experiences.

Responsibilities

• Identify customer needs and make referrals.
• Handle transactions and support walk-in customers.
• Contribute to branch business results.

Skills

Interpersonal skills

Customer service orientation

Problem solving

Digital tool competency

Education

Post-secondary degree or certification in a related field

Job description

A leading financial services provider is seeking a customer-focused individual to deliver exceptional service in their Granby branch. You will assist customers with banking transactions, identify their needs, and offer tailored financial solutions. This role requires no prior experience, making it an excellent opportunity for those passionate about helping others. The salary ranges from $34,750 to $47,250, with additional benefits like health insurance and retirement savings plans.