Branch Assistant, Wood Gundy-Bilingual

Canadian Imperial Bank of Commerce; Quebec; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

The Canadian Imperial Bank of Commerce's Wood Gundy team is seeking a Branch Assistant to support the branch manager and staff. You will manage the reception area, handle client inquiries, and assist with a wide range of administrative activities to keep the branch running smoothly.

You will engage with clients in French and English, deliver exceptional service, and contribute to relationship-building and overall branch efficiency.

Qualifications

• Degree/diploma in business; CIRE is an asset.
• Fluent in French and English to serve clients.
• Strong attention to detail and client-focused mindset.

Responsibilities

• Provide reception and administrative support to the branch.
• Deliver excellent customer service to clients.
• Assist branch manager and team in daily operations.
• Support relationship-building and client engagement.

Skills

Branch Banking

Customer Experience

Customer Service

Office Administration

Prioritization

Reception Duties

Education

Business degree or diploma

Job description

What you'll be doing

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the branch manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service to clients. You will also ensure the efficiency of the operations of the branch through a wide range of administrative activities. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Client engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.
• Relationship building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.
• Innovation - Make an impact by assisting in problem solving and finding solution and often going above and beyond in assisting to find a resolution.
• Administrative support - Maintaining compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with branch management.

Who you are

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others. You have a degree/diploma in business; CIRE is an asset.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

You’re fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

• Ste Foy-2828 Laurier Bl S1000

Employment Type

Regular

Weekly Hours

30

Skills

• Branch Banking
• Customer Experience (CX)
• Customer Service
• Office Administration
• Prioritization
• Reception Duties

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.