Branch Assistant

CIBC World Markets; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Branch Assistant in Calgary, Alberta. You will manage customer interactions, provide administrative support, and ensure the smooth operation of the branch. Ideal candidates have a degree or diploma in business and a passion for client service. Competitive salary and benefits are offered, along with opportunities for growth.

Benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Vacation offering

Social points-based recognition program

Qualifications

• Strong critical thinking skills to inform decisions.
• Legal eligibility to work in Canada.
• Passionate about client engagement and service.

Responsibilities

• Provide excellent customer service to clients.
• Manage the reception area of the branch.
• Support branch operations through administrative tasks.

Skills

Customer Service

Office Administration

Prioritization

Reception Duties

Education

Degree/Diploma in Business

CSC (an asset)

Job description

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What you’ll be doing

CIBCs Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant you will provide ongoing support to the branch manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service to clients. You will also ensure the efficiency of the operations of the branch through a wide range of administrative activities.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work you’ll be on-site full-time Monday through Friday.

How you’ll succeed

• Client engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.
• Relationship building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.
• Innovation - Make an impact by assisting in problem solving and finding solutions and often going above and beyond in assisting to find a resolution.
• Administrative support - Maintaining compliance standards in client dealings / client files. Conduct administrative activities and engage in administrative processes associated with branch management.

Who you are

You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

You have a degree / diploma in business; CSC is an asset.

Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program

• defined benefit pension plan
• an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit .

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

500 Centre Street SE

Employment Type

Regular

Weekly Hours

37.5

Skills

Branch Banking Customer Experience (CX) Customer Service Office Administration Prioritization Reception Duties

Key Skills

Customer Service,CAD,Construction Equipment,Adobe

Experience: years

Vacancy: 1