Branch Administrator

Raymond James Ltd.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Employee stock purchase plan

Paid time off

Discretionary bonuses

Tuition reimbursement

Job summary

Raymond James Ltd. is Canada’s leading independent investment dealer providing tailored wealth management solutions. The Branch Administrator plays a key role in daily operations, supporting the Branch Manager and Compliance Supervisor, driving efficiency, and ensuring regulatory adherence.

Onboarding, vendor liaison, and documentation management are part of the role, with ongoing training and development emphasized to maintain high service levels for advisors.

Qualifications

• 3–5 years in the Investment Brokerage or Financial Services Industry.
• Diploma or degree or an equivalent combination of experience, education, and/or training.
• Previous supervisory or management experience is an asset.

Responsibilities

• Serve as the primary contact for branch policies and admin support for advisors and staff.
• Coordinate with HR, payroll, finance and vendors for branch needs.
• Manage branch documentation: overrides, payroll, expenses, and branding.
• Onboard/train new staff on systems and branch processes.
• Organize branch events, meetings and monthly calls updates.
• Maintain records and controls to support the Branch Manager and compliance.

Skills

Customer service

Decision making

Problem solving

Attention to detail

Discretion

Education

Diploma or degree

Tools

Microsoft Office

Job description

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Branch Administrator

Position Summary

The primary role of the Branch Administrator is to assist both the Branch Manager (BM) and Branch Compliance Supervisor (BCS) and ensure the Raymond James office is managed efficiently and effectively. The Branch Administrator plays a critical role in leading day-to-day branch operations, delivering a high level of service to advisors, and driving the effective execution of the branch's operational and administrative functions. This position is a key operational leader within the branch, championing process excellence, accountability, and regulatory adherence. By providing guidance, driving operational efficiencies, and proactively addressing business challenges, the Branch Administrator strengthens branch performance, mitigates risk, and supports the achievement of strategic business objectives while fostering a culture of compliance, collaboration, and continuous improvement.

Branch Administrator – Key Responsibilities

• Act as the primary point of contact for branch operational policies, procedures, and administrative support for advisors and support staff;
• Liaise with internal departments and external vendors, including Human Resources, Payroll, Finance, and other service providers, on behalf of the branch;
• Coordinate and process branch documentation, including overrides, payroll and HR forms, employee expense submissions, tuition approvals, branch expenses, and branding requests;
• Onboard and train new support staff on workstation applications, systems, and branch processes;
• Assist with the planning and coordination of branch events and initiatives;
• Organize, prepare, and facilitate regular support staff meetings;
• Participate in monthly National Branch Administrator calls and communicate key updates, changes, and action items to branch staff;
• Lead bi-monthly Sales Assistant meetings to share operational updates, process changes, and information from National Branch Administrator calls;
• Develop, maintain, and monitor records, reports, and operational controls to support the Branch Manager and ensure efficient branch operations;
• Stay current on policies, procedures, systems, and industry requirements through ongoing training and professional development, while sharing knowledge and best practices with staff and peers;
• Provide backup reception coverage as needed, and assist with cheque processing, printing, and deposit activities as required; and
• Perform other duties and special projects as assigned.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

• Knowledge of fundamental investment concepts, practices, and procedures used in the securities industry.
• Proficient in Microsoft Office with a willingness and ability to learn new applications;
• Client service, decision making, and problem solving;
• Work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail;
• Assist others with flexibility and willingness as required; and
• Exercise tact and discretion in the handling of confidential information.

Educational/Previous Experience Requirements

• 3-5 years in the Investment Brokerage or Financial Services Industry;
• Diploma or degree or an equivalent combination of experience, education, and/or training; and
• Previous supervisory or management experience is an asset.

Licenses/Certifications

• IR licensed, or willingness to complete within 12 months of hire.

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Salary Range: $60,000 - 80,000 annually, in addition to competitive performance bonuses/incentives.

Actual compensation will be determined based on skills, experience, internal equity, and other job requirements.

This posting is for an existing vacancy.

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at [e-mail]. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

We may use automated or AI-enabled tools to support parts of our recruitment and screening process, including screening, assessing or selecting applicants where applicable. These tools help us review applications efficiently, but they do not replace human decision-making.

Job

Administrative & Support Services

Primary Location

CA-ON-Toronto-Toronto

Schedule

Full-time

Status

Permanent Full-Time