Boutique Manager-Vancouver

Richemont; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

A luxury goods company in Vancouver is seeking an experienced Boutique Leader to manage operations and drive sales performance. The ideal candidate will have over 7 years in management, preferably in luxury products, demonstrating strong customer service skills and the ability to lead a team. This role offers a generous salary range of $90k-$120k annually along with comprehensive benefits.

Benefits

Comprehensive benefits program

Paid time off

Employee assistance program

Qualifications

• 7+ years previous experience in a management role, preferably in luxury products.
• Strong understanding of customer priorities and local market.
• Must be available to work retail hours including nights and weekends.

Responsibilities

• Lead Customer Relationship Management and exceptional customer service.
• Plan marketing and event activities for the boutique.
• Oversee boutique reporting and operations.

Skills

Strong understanding of Customer Service needs

Excellent interpersonal and communication skills

Attention to detail

Self-starter with team-player approach

Tools

SAP

Job description

Overview

For Those Who Seek Excellence
Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

For Those Who Seek Excellence
Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking an experienced Boutique leader who will be an Ambassador of the Maison, responsible for the development and optimization of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service, while maximizing sales and profit potential of the boutique.

PLAYING YOUR PART

You will …

• Lead Customer Relation Management and exceptional Customer Service
• Plan and participate in marketing and event activities for the Boutique for Marketing and Events
• Hold responsibility for Team Management and People Development
• Oversee Boutique reporting and operations

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require …

• 7+ years previous experience in a management role (watches or high-value luxury product preferred)
• Technical Skills / Abilities:
• Strong understanding of Customer Service needs and customer priorities
• Knowledge of the local market
• SAP exposure is a plus
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs, strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.

Expected Salary Range: $90k-$120k annually
Salary will be negotiated based on relevant skills and experience

Benefits – Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Richemont offers a generous compensation and benefits package for eligible employees. Salary will be determined based on relevant skills and experience.

Only candidates selected for further consideration will be contacted.