Boutique Manager - Fashion - Oakridge Boutique

CHANEL; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading luxury fashion brand is seeking a skilled individual to lead daily operations at their boutique in Vancouver. The role includes driving sales performance, managing merchandising standards, and providing exceptional client service. Ideal candidates will possess extensive luxury retail experience and strong leadership skills. Responsibilities also entail team coaching, inventory control, and compliance with company policies. This position offers an opportunity to work in a dynamic retail environment with a focus on client engagement.

Qualifications

• Extensive luxury retail experience in fashion with proven sales and leadership success.
• Strong organizational and operational skills focused on achieving results.
• Excellent communication and interpersonal skills to inspire and engage clients and staff.

Responsibilities

• Oversee daily operations ensuring adherence to brand standards.
• Drive sales goals by setting and monitoring team targets.
• Provide hands-on coaching and performance management.

Skills

Luxury retail experience

Sales and leadership success

Organizational skills

Excellent communication skills

Client relationship development

Implementation of visual merchandising

Coaching and people management

Strategic thinking

Tools

CRM software

Job description

Summary: Lead daily operations of the fashion boutique, drive sales performance, deliver exceptional client service, and manage merchandising and boutique standards while coaching and developing the team. Collaborate with the Boutique Director and Head Office on budgets, events, and operational initiatives. Maintain high standards of presentation, client relations, inventory control, and compliance with company policies.

Responsibilities

• Oversee boutique day to day operations and ensure adherence to brand grooming and presentation standards.
• Drive sales goals by setting and monitoring team targets and developing selling strategies.
• Provide hands on coaching, performance management, and schedule coordination for staff.
• Manage client experience and relationships, including CRM maintenance and VIP service.
• Implement visual merchandising guidelines and ensure product presentation and replenishment.
• Monitor stock management and inventory control to prevent discrepancies or loss.
• Coordinate with leadership on budgets, events, and operational improvements.
• Ensure compliance with security procedures, payments, and returns policies.
• Participate in and facilitate training and development programs for the team.

Requirements

• Extensive luxury retail experience in fashion with proven sales and leadership success.
• Strong organizational and operational skills focused on achieving results.
• Excellent communication and interpersonal skills to inspire and engage clients and staff.
• Proven ability to develop client relationships and deliver exceptional service.
• Experience with CRM and client database maintenance.
• Ability to implement visual merchandising and maintain brand standards.
• Demonstrated coaching and people management capabilities.
• Strategic thinking and adaptability in a fast paced retail environment.