Boutique Manager

CHRISTIAN DIOR; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

A luxury fashion retailer in Montreal is seeking a Boutique Manager to oversee all store operations, driving sales performance and ensuring exceptional customer service. The ideal candidate will have at least 10 years of boutique management experience and a strong understanding of luxury fashion. Responsibilities include leading the team, achieving sales targets, and managing store operations. This full-time position requires flexibility for evenings and weekends.

Qualifications

• Minimum of 10 years of boutique management experience.
• Strong understanding of luxury fashion and clientele.
• Proven ability to develop, motivate and train leadership and staff.

Responsibilities

• Achieve annual store sales targets across all product categories.
• Lead and develop the leadership team and sales associates.
• Ensure exceptional customer service at all times.

Skills

Boutique management

Luxury fashion understanding

Leadership development

Interpersonal skills

Organizational skills

Time management

Job description

Summary

The Boutique Manager is responsible for all store aspects including sales generation, store operations and team and client development. This role leads the leadership team to drive sales performance, deliver exceptional customer service and ensure operational compliance while supporting merchandising and promotional activities.

Responsibilities

• Achieve annual store sales targets across all product categories.
• Lead and develop the leadership team and sales associates to exceed individual sales goals and grow client base.
• Ensure exceptional customer service at all times.
• Manage recruiting, hiring, scheduling and payroll to align with labor budgets.
• Coordinate events and in store promotions to drive traffic and sales.
• Oversee visual merchandising to align with brand direction and campaigns.
• Manage store operations including shipping and receiving, inventory control and after sales service.
• Monitor operational reports to ensure compliance with policies and control store profitability.
• Organize emergency procedure meetings and maintain safety and security standards.

Requirements

• Minimum of 10 years of boutique management experience.
• Strong understanding of luxury fashion and clientele.
• Proven ability to develop, motivate and train leadership and staff.
• Excellent interpersonal, communication, organizational and follow up skills.
• Ability to manage priorities and time in a fast paced environment.
• Willingness to work full time including evenings weekends and holidays.
• Availability to travel as required.
• Ability to use necessary equipment to perform the job and apply company policies and procedures.