BMW Service Receptionist

Budds' BMW; Oakville; On-site; CAD 38,000 - 50,000; Full time

Job summary

A family-owned luxury automotive dealership in Oakville is looking for a full-time Service Receptionist to provide exceptional client service and support. Responsibilities include greeting customers, managing enquiries, and arranging transportation services. Ideal candidates possess a positive attitude, strong organizational skills, and the ability to work effectively in a team. Competitive pay and benefits after 6 months are offered.

Benefits

Competitive pay

Benefits after 6 months

Paid vacation time

Work-life balance

Qualifications

• True Concierge spirit.
• Friendly, Empathetic, and Accommodating approach.
• Experience in reception roles preferred.

Responsibilities

• Greet customers and provide transportation services.
• Field enquiries at the Service Reception Desk.
• Arrange loaner vehicles and liaise with staff.

Skills

Positive Attitude

Time management

Attention to Detail

Excellent written and verbal skills

Teamwork

Job description

Overview

Service Receptionist / Concierge – Full-Time, Monday to Friday.

Who we are

Welcome to the Budds’ family, home to the Budds’ family-owned automotive stores and services. Since 1973 Budds’ has been retailing luxury automobiles with one simple theme - Treat clients the way that you would like to be treated. Today our ongoing successes are a testament to these values. Our group's mission statement is “The family business that service built”. What really makes BUDDS' BMW Oakville unique is our positive culture, and we are currently looking for exceptional people to further complement our team & our culture.

What this role is all about

Our Service Receptionist plays a critical role in the success of our Service Department, and is one of the first points of contact for clients arriving for service. This is a high-volume busy dealership, and yet we go to great lengths to make each customer feel acknowledged & appreciated, with engaged, personalized service. As our Service Receptionist, you are somewhat of a nucleus for the Service Department:

• Greet customers arriving, providing UBER or other transportation services as appropriate
• Finding ways to accommodate client preferences and requests when possible
• Listening, and being a resource to refer clients to the best resources available internally
• Fielding enquiries at the Service Reception Desk
• Liaising with other stakeholders in the Sales & Service Departments, finding the right person to refer clients to
• Handling client payments, including handling keys & payment info entered into our Service Kiosk for after-hours options for our clients
• Arranging loaner vehicles for some clients, liaising with lot staff for proper check-ins of returned loaner vehicles, handling vehicle rental contracts, collecting driver ID and payment information
• Monitoring and administering all UBER rides in the system on a daily basis, communications with UBER services when there are issues
• Liaison with accounting department to manage fuel receipts, office supplies, etc.
• Other duties as assigned

Skills & qualifications

• The spirit of a true Concierge
• Winning, Positive Attitude
• Consistently Professional
• Friendly, Empathetic, & Accommodating
• "Meet people where they're at"
• Above average time management & organization skills, process driven
• Attention to Detail
• Works well in a team-based environment, it takes a village to produce great results
• Excellent written and verbal skills
• Experience with computers and automotive is an asset, but not required
• We welcome applicants with experience in other fields, such as dental receptionists, and other reception roles within the hotel, hospitality or health care sectors

Benefits

• Competitive pay
• Benefits after 6 months (Health and Dental)
• Paid vacation time
• Team-based support system
• Work-life balance