Billingual Collections Specialist

Applied Industrial Technologies - Canada; Newmarket; Hybrid; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunities

Health, vision, and dental coverage

RRSP with company match

Paid vacation, sick time, and company"

Tuition reimbursement

Community involvement opportunities

Job summary

Applied Industrial Technologies - Canada is seeking a qualified Bilingual Collections Specialist. This full-time role can be remote, hybrid, or based in one of our offices, with home location flexibility for any metropolitan area where Applied operates and a path for career growth.

You will reduce delinquency by contacting customers, resolving disputes, updating records, and preparing reports. Fluency in English and French plus 3+ years in AR collections are required; SAP, Outlook, Excel and

Qualifications

• 3+ years of accounts receivable collections experience
• Fluent in English and French
• Proficient SAP usage and desk tools (Outlook/Excel/Word)
• Strong written and verbal communication skills
• Positive team player with ability to work independently

Responsibilities

• Reduce delinquency for assigned accounts through correspondence (email/phone)
• Contact customers to arrange collection of past due balances
• Reconcile and resolve payment disputes
• Investigate root causes for non-payment
• Update account status and database regularly
• Maintain documentation of customer correspondence
• Communicate collection strategies with management
• Prepare reports and perform ad hoc duties
• Meet department goals and activity metrics
• Analyze account information and suggest process improvements

Skills

Bilingual English-French

Analytical skills

Communication skills

Problem-solving

Tools

Outlook

Excel

Word

SAP

Job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Bilingual Collections Specialist, Canada. This full-time position can be fully remote, hybrid or based in an office. Home location is flexible for any metropolitan area Applied operates in.

The Collections Specialist is responsible for reducing delinquency for assigned accounts through correspondence (via email and phone) within a fast-paced, goal-oriented environment.

The Successful Candidate Will Be Responsible For

• Collection and recovery procedures include monitoring and reviewing assigned accounts daily to prevent late payments and resolve past-due balances
• Contacting customers to arrange collection of past due accounts
• Reconciling and resolving customer payment disputes
• Investigating root causes for non-payment
• Updating account status and database regularly
• Maintain documentation of customer correspondence
• Communicating collection strategies with our management team
• Preparation of reports and any other ad hoc duties
• Meet defined department goals and activity metrics
• Engage in analysis of account information and makes recommendations for problem resolution or process improvement

Preference will be given to candidates who possess the following qualifications:

• Bilingualism is a requirement (fluent in French and English)
• A minimum of 3 years of experience in accounts receivable collections is required
• Excellent computer literacy with focus on Outlook, Excel, Word and SAP
• Proven analytical and problem-solving skills
• Excellent written and verbal communication skills
• Positive can-do attitude, team player
• Able to work independently
• Self-motivated
• Excellent organizational skills, ability and willingness to take on new responsibilities
• The ability to interact with customers, service centre associates, and management in an effective and professional manner
• Enthusiastic and exhibits a positive attitude and desire to succeed
• Strong consideration will be given to candidates who have experience with SAP

Nous sommes actuellement à la recherche d'une personne qualifiée et motivée afin de pourvoir un poste de Spécialiste bilingue – Comptes clients recevables au sein de notre équipe canadienne.

Il s'agit d'un poste permanent à temps plein qui peut être exercé en télétravail, en mode hybride ou à partir de l'un de nos bureaux. Le lieu de résidence est flexible et peut se situer dans toute région métropolitaine où Applied est présente.

Le titulaire du poste est responsable de réduire les comptes en souffrance du portefeuille qui lui est attribué en assurant un suivi proactif auprès des clients par téléphone et par courriel, dans un environnement dynamique axé sur les résultats.

Principales Responsabilités

• Les procédures de recouvrement et de récupération incluent la surveillance et la révision des comptes assignés quotidiennement pour prévenir les paiements en retard et résoudre les soldes impayés
• Contacter les clients pour organiser le recouvrement des comptes en souffrance
• Réconcilier et résoudre les litiges de paiement des clients
• Enquêter sur les causes profondes des non-paiements
• Mettre à jour régulièrement le statut des comptes et la base de données+
• Maintenir la documentation de la correspondance avec les clients
• Communiquer les stratégies de recouvrement avec notre équipe de direction
• Préparer des rapports et toute autre tâche ponctuelle
• Atteindre les objectifs définis du département et les métriques d'activité
• Participer à l'analyse des informations des comptes et faire des recommandations pour la résolution des problèmes ou l'amélioration des processus

Qualifications Recherchées

• Le bilinguisme est requis (Français et Anglais)
• Un minimum de 3 ans d'expérience dans les recouvrements de comptes recevables clients est exigé
• Excellente maîtrise des outils informatiques, notamment Outlook, Excel, Word et SAP
• Compétences avérées en analyse et en résolution de problèmes
• Excellentes compétences en communication écrite et orale
• Attitude positive, joueur d’équipe
• Capacité à travailler de manière autonome
• Autonomie et motivation personnelle
• Excellentes compétences organisationnelles, capacité et volonté d’assumer de nouvelles responsabilités
• Capacité à interagir efficacement et professionnellement avec les clients, les associés du centre de services et la direction
• Enthousiaste et montre une attitude positive ainsi qu'un désir de réussir
• Une forte considération sera accordée aux candidats ayant de l'expérience avec SAP

You Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas. Here Is Just Some Of What We Have To Offer

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.