Billing Operations Analyst (Temp - 6 months)

OpenTable; Toronto; On-site; CAD 70,000 - 80,000; Full time

Job summary

A restaurant technology company in Toronto seeks a Billing Operations Analyst to manage global billing processes, review and execute contracts, and resolve billing issues efficiently. Candidates should have experience in billing or financial operations and be comfortable using billing systems like Salesforce or NetSuite. Attention to detail, strong organizational skills, and effective communication are essential. The role offers a salary range of CAD $70,000 - $80,000.

Qualifications

• Experience in billing, accounts receivable, or financial operations.
• Comfortable using billing systems (e.g., Salesforce, NetSuite, Oracle).
• Confident working with spreadsheets and basic data analysis.
• Good attention to detail and organizational skills.
• A problem-solver who is open to learning new things.

Responsibilities

• Review and execute contracts worldwide.
• Review and approve credit memos.
• Respond to stakeholder inquiries and resolve billing issues.
• Collaborate with cross-functional teams to resolve discrepancies.
• Assist with the creation and distribution of manual invoices.

Skills

Experience in billing

Comfortable using billing systems

Confident working with spreadsheets

Good attention to detail

Organizational skills

Good communication skills

Problem-solving

Tools

Salesforce

NetSuite

Oracle

Job description

Billing Operations Analyst (Temp - 6 months)

Toronto, Canada

OpenTable, part of Booking Holdings, Inc., empowers restaurants worldwide. Our technology helps partners focus on their team, guests, and bottom line while diners discover and book the perfect restaurant for every occasion.

About the Role

We’re looking for a Billing Operations Analyst who is organized, detail-focused, and enjoys working with numbers. In this role, you’ll support all elements of our global billing process—ensuring everything runs smoothly and accurately.

What You’ll Do

• Review and execute contracts worldwide, ensuring accuracy and timely completion.
• Review and approve credit memos, verifying all information is correct and compliant with internal policies.
• Respond to stakeholder inquiries and resolve billing issues quickly and professionally (aiming to respond within 24 hours).
• Collaborate with cross-functional teams (Finance, Sales, Billing Support) to resolve discrepancies and maintain smooth operational workflows.
• Review and handle Pricing Request Forms to ensure correct pricing.
• Assist with the creation and distribution of manual invoices for partner customers.
• Support the Billing Operations team during busy periods by completing ad hoc operational tasks as needed.

What We’re Looking For

• Experience in billing, accounts receivable, or financial operations.
• Comfortable using billing systems (e.g., Salesforce, NetSuite, Oracle; similar systems are also welcome).
• Confident working with spreadsheets and basic data analysis.
• Good attention to detail and organizational skills.
• Able to manage time well and adapt to changes.
• Enjoys working with others and communicating clearly.
• A problem-solver who is open to learning new things.

There are many paths to this type of role and everyone is encouraged to apply—even if your background is different or you only meet some of the listed criteria. If you’re enthusiastic about the role and ready to grow, we want to hear from you.

Salary range (Canada): $70,000 - $80,000 CAD.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We build a dynamic team and foster a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

EEO Statement

OpenTable is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.