Billing Escalations Specialist — Remote Canada

VC3; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading IT solutions firm in Canada is seeking an Escalations Coordinator to manage high-priority issues related to billing and collections. This role demands exceptional problem-solving skills and the ability to collaborate effectively with various departments to ensure timely resolutions. Ideal candidates will have a strong customer service background and keen attention to detail. Join us in fostering trust and delivering excellent service while enjoying a flexible remote work environment.

Benefits

Flexible work hours

Mental health support

Career development programs

Transparent leadership

Qualifications

• Strong customer service & communication skills.
• Ability to analyze contracts and financial data.
• Experience with accounts receivable practices.

Responsibilities

• Manage and prioritize escalated billing discrepancies.
• Conduct investigations to resolve data integrity issues.
• Maintain transparent communication with clients.

Skills

Customer service skills

Attention to detail

Analytical skills

Communication skills

Problem-solving skills

Numerical aptitude

Tools

Billing systems

Accounting software

Job description

A leading IT solutions firm in Canada is seeking an Escalations Coordinator to manage high-priority issues related to billing and collections. This role demands exceptional problem-solving skills and the ability to collaborate effectively with various departments to ensure timely resolutions. Ideal candidates will have a strong customer service background and keen attention to detail. Join us in fostering trust and delivering excellent service while enjoying a flexible remote work environment.