Billing & Customer Support

Kevin Carruthers - Desjardins Insurance Agent; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local insurance agency in Ottawa is seeking a Billing & Customer Support Specialist for a full-time hourly position. The role requires fluency in English and French, customer service skills, and offers opportunities for advancement. Duties include making outbound calls to clients regarding payments and providing client support. This position offers $18.00 per hour for 40 hours a week, Monday through Friday.

Qualifications

• Self-motivated and well-organized.
• Background in customer service or administrative work is an asset.
• Able to work alone with little supervision.

Responsibilities

• Make daily outbound billing calls to existing clients.
• Liaison with head-office billing department for client solutions.
• Assist with incoming phone traffic and other support duties.

Skills

Fluency in English

Fluency in French

Customer service

Organizational skills

Phone communication

Job description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in a Billing & Client Support capacity. The candidate must be a self‑motivated, well‑organized person looking for a full‑time hourly position with possible advancement. A background in customer service, and / or administrative work would be an asset. The role will be primarily working alone in our Innes / Tenth Line office during the initial period and will involve making outbound calls and directing traffic to other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! The contract is for a 90‑day trial basis with a renewal option based on development.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Daily outbound billing calls to existing clients who have past‑due payments
• Act as liaison between our head‑office billing department and our clients to work through solutions for billing issues
• Routine client support calls to assist in other (non‑billing) client service transactions
• Assist the team in answering incoming phone traffic and re‑routing calls
• Must be organized & comfortable on the phone
• Must be able to work alone with little supervision (lot of support though)
• Assist the team where needed with other support & administrative duties

40 HOURS PER WEEK – Monday through Friday 9:00 – 5:00
$18.00 hourly

There is room for advancement to a full‑time salaried team member once licensed.

Location: Orleans (Innes & Tenth Line)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME.