Billing Clerk (PFT) (CUPE 60.26)(2) external

Norfolk County; Central Ontario; Hybrid; CAD 37,000 - 45,000; Full time

Job summary

Norfolk County in Simcoe, Ontario is hiring a Revenue Clerk to manage property tax and utility billing operations. You will assist residents with accounts, payments, and municipal programs while maintaining accurate financial records and supporting the Revenue Services team.

The role requires a two-year college diploma in accounting or business, and experience in municipal tax. A Municipal Tax Administration Program completion is expected within two years.

Qualifications

• Two-year college diploma in accounting or business.
• Minimum one year of municipal tax experience or related experience.
• Completion of Municipal Tax Administration Program within two years of hire.

Responsibilities

• Answer inquiries about property taxation and utilities by phone, email or in person.
• Issue bills and update property and utility accounts.
• Maintain property files per records management procedures.
• Process adjustments to property tax accounts.
• Assist the public with property tax and utility programs.
• Prepare and mail tax bills, supplementary bills, and arrears notices.
• Input local improvements, special charges and rates into billing systems.
• Support Revenue Services team and related offices as needed.
• Prepare financial working papers for audits and analyses.
• Act as a backup for Revenue Clerk and related collections.
• Perform other duties as assigned.

Skills

Communication skills

Driver's license

Office software

Revenue accounting

OHSA awareness

Education

College diploma in accounting/business

Municipal Tax Administration Program

Tools

Microsoft Office

Billing software

Job description

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.

As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.

As the Billing Clerk, you will provide front-line support for property tax and utility billing services, helping residents navigate accounts, payments, and municipal programs. You’ll maintain accurate financial records, process billing transactions and adjustments, and contribute to the effective delivery of Norfolk County’s revenue services.

Big vision. Real opportunities. Unlimited potential. That’s Norfolk.

Duties and Responsibilities:

• Answer inquiries from the public received by telephone, email or in-person regarding property taxation and utilities as it relates to billing, collections, penalty and interest procedures, etc. that may be non-routine in nature or require analysis to be completed within previously established policies.


• Issue bills and update property and utility accounts for a variety of fees and services.


• Maintain property files in accordance with corporate records management procedures.


• Process adjustments to property tax accounts as required.


• Assist the public with various property tax and utility related programs.


• Prepare, sort and mail tax bills, supplementary tax bills and tax arrears notices.


• Assist in the billing function by preparing and inputting local improvements, special charges and rates into billing systems.


• Provide assistance to other members of Revenue Services team including property taxation and Provincial Offenses Administration as required which may include acting as a Courtroom Reporter as needed.


• Provide general assistance to Billing Analyst with overall corporate billing efforts.


• Prepare financial working papers for audits, analyses and make necessary corrections.


• Act as a backup for Revenue Clerk and associated collection functions.


• Perform other duties as assigned.

Knowledge and Experience:

• Minimum two (2) year college diploma program in accounting studies or business studies


• Minimum one (1) year experience in municipal tax field to be familiar with the scope of position, or previous related experience.


• Completion of the Municipal Tax Administration Program (must be willing to be completed within two (2) years of hire)

Skills and Abilities:

• Good communication and public relations skills.


• Valid Ontario driver’s license and access to a reliable vehicle.


• Computer expertise in corporate standard software (Microsoft Office) and department specific software to data search and entry and to create and modify word processed documents.


• Knowledge of basic revenue accounting and cash handling practices.


• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.

Posting #: CUPE 60.26

Position: Revenue Clerk

Position Code: 6FNBLC

Status: Permanent Full Time

Number of Vacancies: 2

Employee Group: CUPE Local 4700

Wage: $27.09 - $33.90 per hour (under review)

Hours Worked per Week: 35

Division: Corporate Services

Department: Finance

Reports to: Supervisor, Corporate Collections

Location: Simcoe, ON

Posting Period: September 11, 2026 – September 28, 2026

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

The Corporation of Norfolk County does not use Artificial Intelligence for the purpose of screening, assessing, or the selection of candidates.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.