Bilingual Underwriting Support Representative

Canada Mortgage and Housing Corporation; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A government agency in Canada is seeking an Underwriter to provide quality service through mortgage insurance advice to clients. Responsibilities include client inquiries, support for the underwriting team, and ensuring service levels are met. Candidates should have a post-secondary education in administration and experience in the mortgage industry. This temporary position lasts 13 months and requires flexibility for shift work.

Benefits

Annual individual performance bonus

Support for personal and professional growth

Inclusive workplace culture

Qualifications

• Minimum of one year of experience in the mortgage and/or lending industry.
• Ability to work in a fast-paced environment.
• Experience in a call centre environment is a plus.

Responsibilities

• Respond to inquiries from clients and stakeholders.
• Support the underwriting team with administrative tasks.
• Provide policy interpretation specific to inquiries.

Skills

Client service experience

Communication skills in French and English

Time management

Organizational skills

Education

Post-secondary education in administration

Job description

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Annual individual performance bonus.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Commercial Solutions team, in the Underwriter position. In this role, you will provide superior quality service through the delivery of consistent and accurate advice to clients and stakeholders using an in-depth knowledge of CMHC’s mortgage insurance products, policies, processes and guidelines. You will assist in processing applications and support the team with administrative tasks.

This is a temporary position of a duration of 13 months.

What you’ll do

• Respond to inquiries primarily from incoming telephone calls from various clients and stakeholders on topics such as mortgage insurance products, guidelines, policies and processes.
• Support the underwriting team with administrative tasks.
• Assess needs and offer advice, support and alternative solutions to clients and stakeholders.
• Provide policy interpretation specific to the client's inquiry.
• Assist stakeholders with submitting mortgage loan insurance applications, including providing solutions to submission errors and processing manual applications.
• Process and make decisions on progress advance requests within risk assessment authorities.
• Request and monitor appraisal requests.
• Ensure service level commitments are met.

What you should have

• Post-secondary education in administration.
• A minimum of one (1) year of experience in the mortgage and/or lending industry.
• Demonstrated experience in client service.
• Excellent oral and written communication skills in both official languages (French and English).
• Strong time management, prioritization and organizational skills.
• An ability to listen to client's needs to customize responses and provide advice to reflect specific situations.
• An ability to work in a fast-paced environment.
• Availability to work shifts, including Saturdays.

It would be great if you also had

• Work experience in a call centre environment.

Posting closing date

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!