Bilingual Underwriting Assistant - Commercial Lines

Wawanesa; Montreal (administrative region); Hybrid; CAD 50,000 - 55,000; Full time

Job summary

The Wawanesa Mutual Insurance Company in Montreal, QC, is seeking a Bilingual Underwriting Assistant - Commercial Lines. This hybrid role offers flexibility between in-office (2 days per week or 15 hours per week) and remote work, with work from Montreal, QC.

You must be fully proficient in English and French and will support the underwriting team across Canada, handling inquiries, mail, scheduling, and daily clerical duties while delivering excellent service.

Qualifications

• Fully proficient in French and English.
• Willingness to enroll in a Property and Casualty Industry Designation or certificate.
• Knowledge of Microsoft Office Suite.
• Demonstrated attention to detail with an eye for accuracy.
• Demonstrated customer service skills.
• Demonstrated communication skills.
• Ability to prioritize daily tasks.

Responsibilities

• Assist with customer inquiries; including payment processing where applicable.
• Distribute of work to underwriters.
• Perform follow up activities for policy transactions.
• Prepare, sort and distribute of incoming and outgoing mail.
• Perform daily filing activities.
• Provide switchboard and reception relief.
• Ensure all resource materials are kept up to date, including training materials.
• Work effectively towards the goals of the team.
• Build positive working relationships with internal and external parties.
• Perform other duties as assigned.

Skills

Proficient in English and French

Customer service skills

Communication skills

Attention to detail

Task prioritization

Education

Post-secondary education

Tools

Microsoft Office Suite

Job description

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Bilingual Underwriting Assistant - Commercial Lines

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from Montreal, QC.

Working Business Language: Bilingual in French and EnglishThis role is considered a head office role and requires regular interaction with internal and external stakeholders across Canada where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $50,000 - $55,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under general supervision, the Underwriting Assistant is responsible for providing general office support to the underwriting department while providing a superior service experience. This role requires regular interaction with internal and external stakeholders across Canada. As such, the successful candidate must be fully proficient in French and English.

Job Responsibilities

• Assist with customer inquiries; including payment processing where applicable.
• Distribute of work to underwriters.
• Perform follow up activities for policy transactions.
• Prepare, sort and distribute of incoming and outgoing mail.
• Perform daily filing activities.
• Provide switchboard and reception relief.
• Ensure all resource materials are kept up to date, including training materials.
• Work effectively towards the goals of the team.
• Build positive working relationships with internal and external parties.
• Perform other duties as assigned.

Qualifications

• Fully proficient in French and English.
• Post-secondary education an asset.
• Willingness to enroll in a Property and Casualty Industry Designation or certificate.
• Knowledge of Microsoft Office Suite.
• Demonstrated attention to detail with an eye for accuracy.
• Demonstrated customer service skills.
• Demonstrated communication skills.
• Ability to prioritize daily tasks.

#LI-AF1 #LI-Hybrid

Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail] .

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.