Bilingual Tier 1 Tech Support Specialist — Remote

Eastlink; City of Moncton; Hybrid; CAD 40,000 - 43,000; Full time

Job summary

A telecommunications company is seeking Bilingual Tier 1 Technical Support Representatives in Moncton. You will troubleshoot Internet and Cable services for residential and business customers. The ideal candidate has customer service experience and strong analytical skills. Salary ranges from $40,000 to $42,500 annually, with a competitive benefits package including paid time off and health benefits.

Benefits

15 paid days off

Health Benefits

Pension

Qualifications

• 1-2 years of experience in a technical support role.
• Call center experience with KPI management.
• Ability to troubleshoot and resolve customer issues.

Responsibilities

• Support customers with troubleshooting Internet and Cable services.
• Manage multiple tasks effectively in a fast-paced environment.
• Maintain accurate account notes for customer interactions.

Skills

Bilingual (English/French)

Customer focused

Analytical skills

Communication skills

Ability to work in a fast-paced environment

Technical knowledge of internet and telephone products

Job description

A telecommunications company is seeking Bilingual Tier 1 Technical Support Representatives in Moncton. You will troubleshoot Internet and Cable services for residential and business customers. The ideal candidate has customer service experience and strong analytical skills. Salary ranges from $40,000 to $42,500 annually, with a competitive benefits package including paid time off and health benefits.