Bilingual Tier 1 IT Helpdesk - French/English, Hybrid/Remote

Infoya; Quebec; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading IT support firm is looking for a motivated Bilingual Tier 1 IT Helpdesk Support Specialist to join their team in Quebec. This role involves diagnosing and resolving technical issues, providing support for hardware and software, and ensuring customer satisfaction. Candidates must have fluency in French and English, along with excellent troubleshooting and communication skills. A competitive salary and benefits package is offered, supporting a dynamic and collaborative work environment.

Benefits

Competitive salary and benefits package

Opportunity to work with a diverse team

Professional development opportunities

Dynamic work environment

Remote work options

Qualifications

• 2 years in a Tier 1 Helpdesk or IT Support role.
• Exceptional verbal and written communication skills.
• Strong motivation and team building skills.

Responsibilities

• Diagnose and resolve technical issues for end-users.
• Provide Tier 1 support for hardware and software.
• Log and categorize support tickets accurately.

Skills

Fluency in French and English

Troubleshooting skills

Teamwork experience

Customer service mindset

Tools

IT ticketing systems

Windows OS

Office 365

ERP systems (e.g., SAP, Oracle, Microsoft Dynamics)

ITIL concepts

Job description

A leading IT support firm is looking for a motivated Bilingual Tier 1 IT Helpdesk Support Specialist to join their team in Quebec. This role involves diagnosing and resolving technical issues, providing support for hardware and software, and ensuring customer satisfaction. Candidates must have fluency in French and English, along with excellent troubleshooting and communication skills. A competitive salary and benefits package is offered, supporting a dynamic and collaborative work environment.