Bilingual Texting Supervisor, Remote - Part-Time - Outside QC / ON

Kids Help Phone; Bedford; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading support organization is seeking a Remote Part Time Overnight Bilingual Texting Supervisor. This role involves supervising volunteer crisis responders and providing clinical support during crisis situations. Applicants should have at least a bachelor's degree in a relevant field and experience in crisis intervention. The position offers competitive hourly compensation, including various premiums for overnight and bilingual work.

Benefits

Remote environment

Wellness Program

Dental care

Vision care

RRSP Matching

Life Insurance

Qualifications

• Minimum of 2 years of professional experience in crisis intervention.
• Good knowledge of mental health and risk assessments.
• Ability to prioritize and make decisions in a crisis.

Responsibilities

• Supervise volunteer crisis responders through an online platform.
• Ensure timely, high-quality support for users.
• Provide clinical support in crisis situations.

Skills

Crisis intervention skills

Team communication

Clinical judgment

Bilingualism (French and English)

Education

Bachelor degree in a support or health field

Master degree in a related field

Job description

Job Title

Remote Part Time Overnight Permanent, Bilingual Texting Supervisor

Location

Remote; Outside QC & ON

Schedule

Rotational overnight shift. Approx. 11:00 pm – 7:00 am

Shift Rotation

• Sun – Sat (weekly)

Reporting To

Manager, Texting Supervision

Compensation

$31.91 hourly
Overnight Premium: $2.00 / hour
Bilingualism Premium: $1.50 / hour
Annual Overnight Bonus: $200 per year

Responsibilities

• Supervise volunteer crisis responders through an online platform.
• Ensure that people who use our service receive timely, high‑quality support.
• Support the text messaging service by taking conversations in times of high demand, in accordance with existing protocols.
• Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us.
• Liaise with emergency and child protection services as required.
• Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.
• Work as a team with other supervisors, maintaining ongoing communication and collaboration.
• Other duties as assigned.

Qualifications

• Bachelor degree in a support or health field (social work, psychology, criminology, sexology, guidance, etc.).
• Master degree in these fields or related field is considered an asset.
• A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision.
• Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self‑harm, addictions, etc.
• Knowledge of laws and services that affect the lives of Canadian children and youth.
• Good clinical judgment and understanding of confidentiality role and limitations.
• Ability to prioritize, make decisions in a crisis, communicate and work as a team.
• Willingness to work in a 24 / 7 environment.
• Bilingualism (French and English).

Benefits

• Remote environment.
• Wellness Program.
• Dental care.
• Vision care.
• RRSP Matching.
• Life Insurance.
• Emergency Travel Assistance.
• Accidental Death Insurance.
• Other healthcare benefits to promote physical and psychological well‑being.

Accommodation Statement

Kids Help Phone welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request from a candidate with a disability, ensuring you can take part in all aspects of the recruitment and selection process. If you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter when applying to this position.

Statement on Inclusion, Diversity, Equity, Accessibility (I.D.E.A.)

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.

Message to Agencies

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee‑based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.