Bilingual Texting Supervisor, Remote - Part-Time

Kids Help Phone; Bedford; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading youth mental health organization seeks a Remote Part-Time Overnight Bilingual Texting Supervisor to supervise volunteer crisis responders and ensure high-quality support. The ideal candidate has a bachelor's degree in a related field, crisis intervention experience, and is bilingual in French and English. This role offers an opportunity to positively impact mental health for young people across Canada, with a remote work environment and various benefits.

Benefits

Wellness Program

Dental care

Vision care

RRSP Matching

Life Insurance

Emergency Travel Assistance

Qualifications

• Minimum of 2 years of professional experience in crisis intervention and supervision.
• Good knowledge of mental health and ability to conduct risk assessments.
• Willingness to work in a 24/7 environment.

Responsibilities

• Supervise volunteer crisis responders through an online platform.
• Provide clinical support to assist volunteer crisis responders in crisis situations.
• Engage and support the volunteer crisis responder community.

Skills

Crisis intervention expertise

Bilingualism (French and English)

Clinical judgment

Knowledge of mental health

Education

Bachelor degree in social work, psychology, criminology or related field

Master degree in related field

Job description

Job Title: Remote Part Time Overnight Permanent, Bilingual Texting Supervisor

Shift ID: TEO 1102 PTB 63

Location: Canada

Start Date: 

Shift Description: Rotational

Shift Rotation

Sun Mon Tue Wed Thu Fri Sat – Week 1: 23:00–7:00 am; Week 2: 23:00–7:00 am

Department: Texting

Reports To: Manager, Texting Supervision

Salary: 31.91

Overnight Premium: $2.00 / hour

Overnight Annual Bonus: $200 for each year on an overnight shift schedule

Bilingualism Premium: $1.50 / hour

Last Reviewed: March 2023

Job Posting Close Date: November 26 2025

Overview

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever‑changing, technologically driven world?

Presentation of the organization

Kids Help Phone is a Canadian and world leader, known for its expertise and continuous innovation as Canada’s only 24 / 7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. Young people reach out to Kids Help Phone’s professional counsellors and trained volunteers from every corner of the country via phone, live chat and texting, and benefit from our database of local youth‑serving programs. Our website is a widely recognised model of youth‑focused design; offering therapeutic tools, games, information, and counseling.

Job description and responsibilities

• Supervise volunteer crisis responders through an online platform;
• Ensure that people who use our service receive timely, high‑quality support;
• Support the text messaging service by taking conversations in times of high demand and in accordance with existing protocols;
• Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;
• Liaise with emergency and child protection services as required;
• Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;
• Work as a team with other supervisors, maintaining ongoing communication and collaboration;
• Other duties as assigned.

Qualifications

• Bachelor degree in a field of social work, psychology, criminology, sexology, guidance, or other related fields;
• Master degree in these fields or related field is considered an asset;
• A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;
• Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self‑harm, addictions, etc.;
• Knowledge of laws and services that affect the lives of Canadian children and youth;
• Good clinical judgment and understanding of confidentiality role and limitations;
• Ability to prioritise, make decisions in a crisis, communicate and work as a team;
• Willingness to work in a 24 / 7 environment;
• Bilingualism (French and English). If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires high proficiency in both languages to ensure positive outcomes for our clientele.

Benefits

• Remote environment;
• Wellness Program;
• Dental care;
• Vision care;
• RRSP Matching;
• Life Insurance;
• Emergency Travel Assistance;
• Accidental Death Insurance;
• Other healthcare benefits to promote physical and psychological well‑being.

The Small Print

Accommodation Statement: Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If you, as a qualified job applicant, request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter when applying to this position.

Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.): Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, among others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realised through our individual and collective effort.

Message to Agencies

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee‑based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.