Bilingual Technical Account Manager (AI)

Qohash; Canada; Hybrid; CAD 90,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Six weeks of paid time off

Comprehensive health benefits

Access to AI tools and automation

AI tools & automation

Mission-driven team

Job summary

A leading digital security company in Canada seeks a Technical Account Manager to act as the primary contact for key accounts. The role involves bridging traditional and AI-native approaches while managing customer relationships. Ideal candidates are bilingual in English and French, have over 5 years of experience with enterprise SaaS, and a strong technical background in cloud platforms and automation tools. Competitive salary and benefits are offered, including up to six weeks of paid time off.

Qualifications

• 5+ years of experience as a Technical Account Manager, Solutions Engineer, or Customer Success Engineer.
• 3+ years of hands-on experience with cloud platforms and security tools.
• Demonstrated ability to manage multiple complex customer relationships.
• 5+ years in Technical Account Management, Solutions Engineering, or Customer Success.
• 3+ years with cloud platforms (GCP, Azure, AWS) and security tools.
• 3+ years in Customer Success, Implementation, and Project Management roles.
• Excellent presentation and cross-team communication abilities.
• Bachelor's degree in a technical field or equivalent experience.

Responsibilities

• Act as primary technical contact for key accounts.
• Deploy and optimize Qostodian across multiple environments.
• Leverage AI tools to improve delivery and efficiency.
• Provide proactive guidance on integration and security posture amidst evolving architectures.
• Manage stakeholders professionally, building trust across roles and teams.
• Collaborate with Product and Engineering to resolve issues and inform product direction.
• Drive customer success, monitor health, identify expansion opportunities, and support renewals.
• Stay current on roadmap, DSPM trends, and AI capabilities to help customers adopt AI-accelerated security.

Skills

Bilingual in English and French

Customer relationship management

Communication skills

Automation with AI tools

Customer success / PM experience

Presentation & communication

Automation tools & AI productivity

Education

Bachelor's degree in a technical field

Tools

Cloud platforms (GCP, Azure, AWS)

IT infrastructure

Security tools

Job description

At Qohash we look for bold, mission-driven individuals who aren't afraid to take brave action in pursuit of meaningful outcomes. You thrive in fast-paced, evolving environments, demonstrate a strong sense of accountability, and embrace the unknown with curiosity and determination. We value people who are not only technically proficient but also deeply collaborative, customer-centric, and aligned with our core values of accountability, pursuit of excellence, and resilience. If you're energized by creating a safer digital future for all, read on.

Our Culture is at Our Core

Our 5 core values are more than just words, they are a way of life for us:

• Pursuit of Excellence — Data security companies that aren’t constantly improving every aspect of what they mean by 'excellent' shouldn't exist
• Resilience — Security is a marathon without a finish line. Our customers and employees must have the support they need
• Mission Focus — We are here to protect the world's most sensitive data and create a safer digital future for all
• Accountability — Trust is earned through actions, not blame or wishful thinking. Fulfill promises and take responsibility for mistakes
• Embracing Conflict — To reach consensus and problem-solve quickly, it's important to communicate honestly and courageously.

Who you are

You're a technical expert who bridges traditional enterprise architecture with AI-native approaches. You're comfortable with both legacy deployments and emerging AI-driven systems. You're genuinely curious about how AI is reshaping cybersecurity—you experiment, learn, and bring smart automation to customer challenges. You balance technical depth with relationship-building, translating complex solutions into measurable business outcomes.

What you will do

• Strategic technical ownership: Act as the primary technical contact for key accounts, understanding their infrastructure, security challenges, and business objectives across diverse environments
• Multi-environment architecture support: Deploy and optimize Qostodian across traditional infrastructure (network sensors, cloud platforms, enterprise collaboration tools) and AI-integrated architectures (agent fleets, MCP connections, autonomous workflows)
• AI-accelerated delivery: Leverage AI tools to diagnose issues faster, generate configurations, automate repetitive tasks, and reduce resolution times from days to hours
• Proactive guidance: Provide technical best practices, anticipate integration challenges, and help customers optimize their security posture as their architectures evolve
• Professional stakeholder management: Navigate complex customer environments with polish—reading the room, building trusted relationships across stakeholders with diverse roles, and representing Qohash professionally
• Cross-functional collaboration: Work with Product and Engineering to resolve complex issues, share customer insights, and influence product direction
• Customer success and growth: Conduct business reviews, monitor account health, identify expansion opportunities, and support renewals with measurable value delivery
• Continuous learning: Stay current on Qostodian roadmap, DSPM trends, and emerging AI capabilities; help customers adopt AI-accelerated security at their own pace

What Your Resume Shows

Must Haves

• Bilingual in English and French (professional level fluency in both languages)
• A strong alignment with our core values (high velocity company experience preferred)
• Autonomous with AI tools and automation—actively using LLMs, automation frameworks, and modern workflows to elevate team capabilities and customer outcomes
• 5+ years of experience as a Technical Account Manager, Solutions Engineer, or Customer Success Engineer supporting complex enterprise SaaS environments
• 3+ years of hands-on experience with cloud platforms (GCP, Azure, AWS, +), IT infrastructure, and security tools in integrated or multi-system environments
• 3+ years of experience in Customer Success, Implementation, and Project Management roles involving autonomous execution and cross-team coordination
• Demonstrated ability to manage multiple complex customer relationships simultaneously
• Strong presentation and communication skills across executive and technical audiences
• Bachelor's degree in a technical field or equivalent practical experience

Nice to Haves

• Experience working in environments with multiple integrated platforms, APIs, or automation frameworks
• Experience with data security, data governance, compliance, or privacy solutions
• Familiarity with DSPM, DLP, or data classification tools
• Experience building TAM programs, premium support offerings, or customer success playbooks
• Certifications in relevant frameworks/technologies (ITIL, AWS, Azure, security certifications)
• Experience with automation tools (n8n, HubSpot, ChatGPT, Cursor, Claude, +) and AI productivity or agent-based tools
• Preference for candidates based in Quebec

What's In It For You?

• Competitive salary range
• Enjoy up to six weeks of paid time off annually—because we value your work-life balance
• Comprehensive health benefits, including:
  • Life insurance
  • Short- and long-term disability
  • Paramedical and telemedicine services
  • Health Spending Account (HSA)
• Work with cutting-edge AI tools and automation to do your best work
• Join a mission-driven team protecting the world's most sensitive data

Qohash is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Only those candidates selected for the interview will be contacted.