Bilingual Tech Support Rep (Remote) - Growth & Perks

Concentrix; Wainwright; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service and technology solutions firm in Wainwright, Alberta is seeking a bilingual Customer Service Representative. This role offers a salary of up to $25/hr, with performance-based bonuses, and flexible work-from-home arrangements. Candidates should have a high school diploma, a minimum of 1 year of customer service experience, and the ability to work effectively in a remote environment. Comprehensive benefits are provided.

Benefits

Flexible work-from-home arrangement

Comprehensive benefits including medical, dental, and vision insurance

Access to paid training and development programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to multitask effectively in a remote work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and/or services.
• Deliver expert customer experiences.

Skills

Fluent in both French and English

Strong computer navigation skills

Ability to work in a quiet, distraction-free environment

Education

High school diploma or GED

Job description

A customer service and technology solutions firm in Wainwright, Alberta is seeking a bilingual Customer Service Representative. This role offers a salary of up to $25/hr, with performance-based bonuses, and flexible work-from-home arrangements. Candidates should have a high school diploma, a minimum of 1 year of customer service experience, and the ability to work effectively in a remote environment. Comprehensive benefits are provided.