Bilingual Tech Support Rep (English/Spanish)

MCI; Edwardsville; Hybrid; CAD 35,000 - 45,000; Full time

Job summary

A growing tech-enabled business services company based in Nova Scotia is seeking a Technical Support Representative. The ideal candidate enjoys helping others, is bilingual in English and Spanish, and has a high school diploma or GED. Responsibilities include troubleshooting technical issues and providing exceptional customer support. The company offers competitive compensation and a supportive work environment that values employee contributions.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Qualifications

• Must be 18 years or older.
• Fluent in English and Spanish.
• Basic understanding of computer systems and troubleshooting.
• Previous tech support or IT helpdesk experience is a plus.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Document all technical issues and resolutions in the system.
• Maintain high customer satisfaction through effective communication.

Skills

Analytical skills

Communication skills

Problem-solving skills

Customer service abilities

Tech-savvy

Education

High school diploma or GED

Job description

A growing tech-enabled business services company based in Nova Scotia is seeking a Technical Support Representative. The ideal candidate enjoys helping others, is bilingual in English and Spanish, and has a high school diploma or GED. Responsibilities include troubleshooting technical issues and providing exceptional customer support. The company offers competitive compensation and a supportive work environment that values employee contributions.